Reservations Manager

1 month ago

Toronto, Ontario, Canada Goway Travel Limited Full time

Reservations Manager sought to lead team in achieving sales targets and delivering exceptional customer service.

Goway Travel, a global travel company, was founded in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to pursue his dreams. Today, the company has established itself as a leader in the industry, with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. Our mission is to help clients realize their travel dreams, and we achieve this through our team of experts who utilize cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.

As a Reservations Manager, you will be responsible for overseeing and managing the reservations team to ensure exceptional service and achieve sales targets. You will motivate and coach staff, ensure adherence to company policies, and drive sales results. Your role involves maintaining high standards of performance, handling conflicts, and ensuring excellent customer service.

Key Responsibilities:

  • Lead and inspire the team to achieve and surpass sales targets, while embracing diverse perspectives and innovative approaches.
  • Supervise and support the reservations team, encouraging a collaborative and inclusive environment where all voices are valued and innovation is nurtured.
  • Oversee the timely and accurate completion of KPIs, including reports, promoting transparency and accountability.
  • Uphold system policies and procedures, striving for 100% compliance while fostering a culture of continuous improvement and adherence to best practices.
  • Achieve sales targets for your destination, including gross and margin.
  • Coach and develop team members to enhance their performance and productivity, promoting a supportive and inclusive environment that encourages personal and professional growth.
  • Manage and resolve conflicts with empathy and effective leadership, creating a positive and respectful work environment that values diverse perspectives.

Required Skills and Qualifications:

  • Proven experience in motivating, coaching, and supervising employees.
  • Excellent customer service skills and a positive attitude.
  • Strong skills in conflict resolution and leadership.
  • In-depth understanding of sales targets and reports.
  • Proficiency in Microsoft Office, Amadeus, and Salesforce.
  • Ability to manage multiple tasks under conflicting deadlines.
  • Strong interpersonal, communication, and time management skills.
  • Exceptional attention to detail, with the ability to work effectively both in a team and individually.

The Goway Advantage:

  • We're a close-knit family that values inclusivity, diversity, and innovation.
  • We offer a competitive salary with added support incentives.
  • We believe in taking care of our team with paid personal days and birthdays off.
  • We provide RRSP employer matching and ongoing training to help you stay ahead in the industry.
  • We offer comprehensive health benefits and opportunities for discounted worldwide travel.

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