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Reservations Coordinator
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Toronto, Ontario, Canada CNTower Full timeJob SummaryThe Reservations Agent will be responsible for greeting, booking, and executing all dining reservations and special requests in all food outlets. They will provide excellent service and information on all CN Tower Food and Beverage products and services. The ideal candidate will be knowledgeable about all other CN Tower products and services, as...
Reservations Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Student Homestay Services Inc.
Job Summary:The Reservations Supervisor will be responsible for coordinating and supervising the reservations process, ensuring seamless execution of tasks, and providing exceptional customer service to clients and guests.
Key Responsibilities:- Coordinate activities with other work units or departments to ensure efficient operations
- Establish and maintain work schedules and procedures to meet business needs
- Perform same duties as workers supervised, providing guidance and support as needed
- Prepare and submit reports to management on reservations performance and trends
- Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs, ensuring a welcoming and inclusive environment
- Coordinate, assign, and review work to ensure timely completion and high-quality results
- Hire and train staff in job duties, safety procedures, and company policies
- Requisition materials and supplies to support reservations operations
- Provide emergency services as needed, ensuring prompt and effective response
- Prepare, administer, and grade assigned work to ensure accuracy and quality
- Ensure smooth operation of computer equipment and machinery, maintaining a high level of technical proficiency
- Manage staff and assign duties to ensure efficient use of resources and optimal productivity
- 5-10 years of experience in reservations or a related field
- Proven track record of success in supervisory roles, with a focus on customer service and team management
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
- MS Office proficiency, with experience in Outlook, Excel, and Windows
- Internet literacy and ability to navigate online systems and tools
- Criminal record check required
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Please submit your application, including your resume and cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
