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Customer Experience Ambassador
2 months ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness Canada. As a key member of our staff, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and memorable experience at our facilities.
Key Responsibilities- Member and Guest Experience: Provide top-notch service to members and guests, ensuring a clean and welcoming environment.
- Sales and Promotions: Assist with membership and retail product sales, promoting membership privileges and services.
- Facility Operations: Check in members and guests, answer phones, and facilitate member requests.
- Team Collaboration: Maintain a professional and courteous disposition, working collaboratively with club staff to ensure a seamless experience.
- Customer Service Orientation: Superior communication skills, with a focus on energizing others and exceeding performance expectations.
- Business Acumen: Proficient reading and writing skills, with a strong understanding of the Crunch brand and offerings.
- Physical Demands: Ability to frequently lift and/or move up to 50 pounds, with prolonged standing or bending as needed.
- Complimentary Crunch Gym Membership: Enjoy access to our state-of-the-art facilities and services.
- Training and Development Programs: Opportunities for growth and development, with on-the-job training provided.
- CPR/AED Certification: Receive certification or complete within 30 days from hire.
