See more Collapse

Library Services Coordinator, Evening

1 month ago

Toronto, Ontario, Canada George Brown College Full time

DIVISION: Academic Services & Learning Resources

SALARY: Payband J, starting rate $41.12 per hour

HOURS: Tuesday to Friday, 2:00 pm to 10:00 pm; Saturday 9:00 am – 5:00 pm

HOURS PER WEEK: 35

LOCATION: 200 King St.E.

STATUS: Full Time Support

EFFECTIVE DATE: Immediately

CLOSING: May 10, 2024

Position Summary: Under the administrative direction of the Manager of Budget & Operations, and general direction of Senior Manager Library Services, and Manager Digital & Technical Services, the Library Services Coordinator Evening/Weekend is accountable for the daily operations on campus on weekdays from mid-afternoon and weekends. Supports the staff working during these hours.

Key responsibilities:

  • Coordinating tasks and activities at the circulation and help desk to manage traffic flow for efficiency and smooth running of the service.
  • Investigating and resolving user difficulties and problems escalated by Senior User Service Rep and USRs e.g. student is unable to get the MFA set up on their computers or accessing apps anywhere.
  • Resolving student concerns/complaints diplomatically and empathetically when escalated by the Senior User Service Rep or the weekend and evening staff. Referring irreconcilable complaints and conflicts to the Manager as circumstances require.
  • Resolving situations when a user becomes abusive verbally or physically by taking the appropriate action to de-escalate the problem e.g. calming the student down if possible, using the panic button or calling security.
  • Advising users of LLC and College Academic Polices when necessary, such as in the case of a fine dispute, or return of library materials.
  • Coordinating maintenance of departmental equipment by identifying and reporting IT difficulties in the LLC to User Service Technologists, ITS Helpdesk, and/or outside vendors, for troubleshooting (e.g. Computers, printers, copiers, projection units, scanners, self-check machines, library security gate, etc.).
  • Providing the team with current information and communicating new and ongoing changes and advising staff of current procedures, according to departmental policy.
  • Providing training to staff when new processes/services are introduced and guiding them on how to complete tasks or use various technologies.
  • Providing training to part-time, full-time and student staff on front line processes (e.g. circulation, printing, Tivoli and IDM processes and procedures).
  • Analyzing procedures and policies in operation meetings.
  • Other duties as assigned.

Educational and Experience Requirements:

  • Two-year diploma or equivalent from a recognized post-secondary institution in Library and Information Technician.
  • Additional requirements: certifications to use specific library systems and Management Fundamental skills.
  • Minimum five (5) years of experience in an academic library including two (2) years as a senior group leader library technician.

Skills and Attributes:

  • Leadership skills to co-ordinate duties of library technicians, User Service reps and operations related to circulation and customer services.
  • Advanced knowledge of library principles and standards and expert knowledge of Library technical services and the collection as a whole.
  • Advanced knowledge of the library LSP related to circulation, security, and user set up.
  • Advanced knowledge of the inter-relationship of services and facilities in the library.
  • Intermediate knowledge of software and systems used by students (e.g. printing, Virtual Reality devices, specialized software).
  • Advanced knowledge of the duties and unique functions involved in the daily operation of the Library Learning Commons and the ability to work under pressure and effectively deal with difficult situations.
  • Organizational and administrative skills to effectively manage scheduling for various services, co-ordinate staff duties, provide guidance and training to library staff.
  • Knowledge of AODA protocols regarding accessibility, project management, coordinate staff tasks.
  • Ability to deliver reference services in a hybrid environment and knowledge of library databases and collections at GBC.
  • Excellent written and oral communication skills, interpersonal skills, and a strong customer/public service focus.
  • Excellent time management, project management, and problem-solving skills.
  • The ability to train staff and provide guidance and assistance to less experienced staff.
  • Comfortable with the use of technology. Technology certificate or experience is desirable.
  • Ability to lift between 20 kg and 44 lbs.
  • Able to travel between campuses and satellite locations for meetings or to monitor services on a weekly basis.
  • Demonstrated commitment to uphold the College's priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

  • The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
  • First consideration will be provided to internal candidates in accordance with our Support Staff Collective Agreement.

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA's top employers.

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act. Candidates who require accommodation in the hiring process may contact confidentially.

We have other current jobs related to this field that you can find below

  • Evening and Weekend Library Assistant

    5 days ago

    Toronto, Ontario, Canada Victoria University Full time

    Evening and Weekend Library Assistant - E.J. Pratt Library, Victoria UniversityPosition Type: Temporary, Casual, Full Time - 4-month contractDepartment: Reader Services, E.J. Pratt Library, Victoria UniversityApplication Deadline: Sunday, November 26, 2023Pay Rate: $25.00/hourApplication Process:Position Description:Under the general direction of the Head of...

  • Manager, Mobile Library Services

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    Reporting to the Director, Collections and Membership Services (CMS) the Manager is responsiblefor planning, managing and evaluating operations and services of the unit that leads Home Libraryand Bookmobile Services as well as Fleet and Distribution Services. The Manager supports a teamof 65 staff working Monday to Saturday with 23 direct reports in the...

  • Assistant, Library Services

    5 days ago

    Toronto, Ontario, Canada OCAD University Full time

    Reporting to the University Librarian, the Assistant, Library Services performs a wide variety of administrative duties in support of the OCAD University Library, and the University Librarian. The Assistant, Library Services serves as the initial point of contact for internal and external inquiries, related to Library spaces, programs, and events and answers...

  • Library, Information Services

    5 days ago

    Toronto, Ontario, Canada Stikeman Elliott Full time

    Join the ranks of Stikeman Elliott, one of the most distinguished and respected corporate law firms in Canada. Our Toronto office is located in the heart of the financial district, with prime access to public transit and also supports hybrid work arrangements. As winners of the 'Best Employers in Canada' award for the past 15 years and counting, Stikeman...

  • Library Technician, Circulation

    5 days ago

    Toronto, Ontario, Canada OCAD University Full time

    _Please note that internal job postings are open only to current permanent OPSEU Local 576 Unit 1 employees and temporary OPSEU Local 576 Unit 1 employees with one year of continuous service. _Reporting to the Assistant University Librarian, the Library Technician, Circulation & Access Services is responsible for the provision of circulation and access...

  • Services Specialist assignment: Outreach

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    To provide direct and indirect customer service and special service planning and expertise. To coordinatethe delivery of a targeted service (e.g., Children's, Literacy, Multicultural).DUTIES:Under the general direction of the designated supervisor, the position is responsible for:Leadership Functions:providing expert information in the planning process...

  • Public Service Assistant

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    Under direction of the designated supervisor, the Site Monitor will provide on-site support for Leading to Readingand Homework Clubs.Duties:Monitor Leading to Reading and Homework Club activity according to written guidelinesRegister children in the programContact and schedule returning program participantsAssign available times to volunteers and...

  • Library Services Officer

    5 days ago

    Toronto, Ontario, Canada Canadian College of Naturopathic Medicine Full time

    Position Title:Library Services OfficerHours of Work:Monday to Friday, 9:00 a.m. - 5:00 p.m.Available:ASAPApplicant Deadline:Friday June 14, 2024Do you want to work for an organization where people care about each other? We are currently looking for a highly motivated, enthusiastic and experienced Library Services Officer. In this challenging position, you...

  • Library Technician

    5 days ago

    Toronto, Ontario, Canada H.H. Angus and Associates Limited Consulting Engineers Full time

    This is a great opportunity to join a dynamic team in a company with an excellent reputation in the engineering consulting industry. At HH Angus, we value our employees and strive to create a culture of learning, growth, and success.:We are currently looking for a Library Technician to join our growing company.The Library Technician reports directly to the...

  • Branch Head 2

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    To administer the delivery of public library service in an identified branch or department in accordancewith system service plans and performance measures.DUTIES:Under the general direction of the designated supervisor, this position is responsible for:Leadership Functions:participating in area management as an area team member to coordinate area service...

  • Library Acquisitions Technician

    5 days ago

    Toronto, Ontario, Canada Tyndale University Full time

    Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 40 denominations...

  • Distribution Services/fleet Services

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    Job Number: J Posting Date: June 13, 2024Closing Date: June 21, 2024Job Title: Truck DriverDivision: Collections & Membership ServicesEmployment Type: Temporary Part TimeStatus: Part-TimeHours per week: 17.5# of Open Positions: 1Work Schedule (Week1):Monday: 6:30 am 2:00 pm Tuesday: Off Wednesday: 6:30 am 2:00 pm Thursday: Off Friday: Off Saturday: 6:30 am...

  • Event Associate

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    Under the direction of the Sales Supervisor, this position will be responsible for venue rental contracts, eventplanning & coordination, and assisting in supervision of events.DUTIES:Under the general direction of the designated manager, the position is responsible for:Liaise with Sales Supervisor on all venue rental contracts and events Coordinate the...

  • Manager, Budget

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    Posted internally & externally at the same time.P E R M A N E N T V A C A N C YPOSTING #: 23-498EXTPOSTING DATE:August 17, 2023CLOSING DATE:September 8, 2023JOB TITLE:Manager, Budget & Financial ReportingLOCATION:Toronto Reference Library - 789 Yonge StreetFinance DepartmentSTATUS:Permanent Full-Time - EXEMPTHours per Week:Monday to Friday. 35 hours per...

  • Driver - Public Service Assistant (Bookmobile)

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    Under the direction of the designated supervisor (Distribution Services) and working within a teamstructure this position is responsible driving Bookmobile vehicles, providing circulation service associatedwith the Bookmobile Service within the City of Toronto and performing other related duties as may beassigned.DUTIES:Operating an automotive commercial...

  • Library Technician

    5 days ago

    Toronto, Ontario, Canada Bennett Jones Full time

    Ranked as a Top Employer in Canada for over two decades, Bennett Jones stands out as one of the leading business law firms in the country, housing a team of skilled lawyers and business advisors. With extensive expertise in intricate deals and legal disputes, and establishments in key cities like Calgary, Edmonton, Montréal, Ottawa, Toronto, Vancouver, and...

  • Librarian assignment: Teen Services

    5 days ago

    Toronto, Ontario, Canada Toronto Public Library Full time

    To provide professional direct and indirect customer service.DUTIES:Under the general direction of the designated supervisor, the position is responsible for:Leadership Functions:service delivery in the absence of the designated supervisorparticipating in implementing training programsService Functions:providing information services and participating in the...

  • Library Clerk

    5 days ago

    Toronto, Ontario, Canada TORONTO INTERNATIONAL FILM FESTIVAL Full time

    LIBRARY CLERKContractPart-timeFilm Reference LibraryTIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell LightboxOur mission:To transform the way people see the world, through...

  • Account Manager, Library

    5 days ago

    Toronto, Ontario, Canada Scholastic Canada Full time

    Scholastic Canada is the country's leading publisher and distributor of children's books in both official languages. For over 60 years, Scholastic Canada has introduced young people to the joy of reading. At Scholastic Canada, we embrace and celebrate diversity in our people, products and ideas. A diverse workforce and inclusive, supportive workplace are...

  • Library Facilities Assistant Leadhand

    5 days ago

    Toronto, Ontario, Canada York University Full time

    Purpose:Under the direction of the Manager, Library Facilities, the Library Facilities Lead Hand is responsible for coordinating the facilities services following established procedures and guidelines.Education:High School diploma.Experience:A minimum of 1-year recent experience providing library, facilities or another related service. Some experience in a...