Client Care Specialist
2 weeks ago
SENTALER is a fast-growing, global luxury fashion company based in Toronto. Our mission is to inspire and empower our consumers and community through our collections and partnerships. Creativity and attention to detail is at the forefront of our strategy, while we strive to empower individualism, inclusivity and diversity and continuously promote a positive and creative team environment.
JOB SUMMARY
We are seeking a Client Care Specialist to join our dynamic and entrepreneurial team This role will serve as a SENTALER ambassador at the Flagship Store (Yorkville Village, Toronto), promoting the Company’s philosophy and values while delivering exceptional client service for online and phone client inquiries and store clientele. The ideal candidate will have excellent communication skills, possess a positive, enthusiastic and can-do attitude and a zest for dealing with clients. This person will demonstrate strong product expertise and engage clients through the details and stories of our products.
PRIMARY RESPONSIBILITIES
Provide exceptional, above and beyond client experience and support, with a personalized, genuine and caring approach towards every client whether in person, over the phone or through electronic communication
Assist store clients with product knowledge, size and style selection and completion of purchase
Manage daily client emails, chat, phone and social media inquiries
Resolve client inquiries and concerns on a first-tier basis, ensuring a rapid response time
Provide shipping and return support for online orders
Develop strong relationships with new and existing clients, ensuring satisfaction and retention
Build and maintain an up-to-date and detailed client book
Ensure store merchandise is properly displayed, maintained and replenished
Provide sales metrics and insight to senior team members
Conduct miscellaneous research and present findings to internal teams as required
Stay up-to-date on fashion and consumer purchasing trends
Other administrative duties may apply
QUALIFICATIONS
Customer service or retail experience is required, preferably in the luxury industry
Bachelor’s degree is preferred
Adept in the art of building connections, rapport and personal relationships with clients
Expert communicator (verbal and written) with ability to listen effectively and resolve client requests in an efficient and friendly manner
Proven experience in driving sales and achieving sales targets
Analytical and a problem solver with a good sense of judgment and adaptable to different situations
Natural self-starter, with ability to thrive in an entrepreneurial and team environment; also, able to work alone
Highly developed multi-tasking and organizational skills with strong attention to detail and ability to work well under pressure
Must be results driven and flexible to change
Highly proficient in MS Office
Must be available to work a flexible retail work schedule, which includes weekends, evenings, and holidays
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