Floor Manager

2 days ago

Vancouver, British Columbia, Canada Sheraton Vancouver Wall Centre Full time
Job Title: Floor Manager

Join our team as a Floor Manager at Wall Centre Hotels, where you will play a crucial role in overseeing the daily operations of our front-of-house dining areas.

Role Purpose:

The Floor Manager is responsible for expertly managing the front-of-house staff, ensuring unparalleled guest satisfaction and efficient service delivery.

Key Responsibilities:
  • Recruit, hire, train, and develop front-of-house staff, including servers, hosts, busser, bartenders, and in-room dining associates.
  • Assign tasks, manage associate performance, provide feedback and coach as needed.
  • Ensure efficient operations of the restaurant while maintaining a positive atmosphere.
  • Circulate between the F&B departments, continually checking with the guests and associates to ensure that everything is up to Wall Centre standards.
  • Keep the guest experience at the forefront, ensuring that even during peak hours, the restaurant maintains an atmosphere where guests feel attended to and valued.
  • Interact with guests to gather feedback and make improvements based on their suggestions.
  • Provide direct service to guests as needed, including serving a section, tables and special functions, bussing tables, seating guests, bartending, and general duties assigned by the Restaurant Manager.
  • Maintain, uphold and enforce the exact restaurant's service standards, guaranteeing uniformity and consistency and excellence in every aspect of service.
  • Oversee, monitor, and manage the setup and maintenance of the restaurant, bar, patio, kitchen, and their adjacent spaces, ensuring they consistently meet the established benchmarks.
  • Maintain elevated standards in quality control, hygiene, health, and safety, while preserving the professional image of the restaurant.
  • Coordinate with kitchen staff, bartenders, servers, hosts, and bussers to ensure smooth service, timely food delivery, short wait times on seating, and proper communication.
  • Establish efficient channels of communication between front-of-house and back-of-house teams.
  • Keep a close eye on service metrics and performance indicators, such as guest wait times and table turnover rates.
  • Generate comprehensive reports covering various aspects of restaurant operations.
  • Oversee the procurement and distribution of necessary supplies.
  • Utilize data and insights to implement continuous improvement initiatives.
  • Provide comprehensive training to associates covering menu expertise, service techniques, and the appropriate etiquette expected within the restaurant.
  • Assist in cultivating the skills and knowledge of our associates through ongoing training and cross-training initiatives.
  • Encourage mentorship and leadership behavior to develop programs within the team.
  • Stay attuned to evolving industry trends and innovations.
  • Maintain meticulous attention to detail, unwavering commitment to safety, and dedication to upholding the restaurant's standards and compliance.
  • Uphold the restaurant's policies and procedures, including the dress code and code of conduct.
  • Commit to meticulous compliance with local health, safety, and sanitation regulations.
Requirements:
  • Minimum of two years of Leadership experience in a high-volume restaurant.
  • Knowledge of Food and Beverage operations, service techniques, and industry trends.
  • Knowledge of food, alcoholic beverages and wines.
  • Food Safe Level 1 Certification.
  • Possess strong problem-solving skills and make decisions quickly and accurately.
  • Ability to collaborate and work within a team to accomplish goals.
  • Must be flexible to work varying shifts, including early mornings/evenings, weekends and holidays.
  • Must be able to speak, read, write and understand English.
  • Must have strong communication skills, both verbal and written.
  • Knowledge of appropriate table setting and service ware.
  • Basic computer (POS) knowledge.
  • Serving it Right Certification.
  • Ability to stand and exert well-paced mobility.
  • Ability to lift up to 15 lbs. on a regular and continuing basis.
About Wall Centre Hotels:

Wall Centre Hotels is committed to diversity and inclusion in the workplace, striving to create a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business.

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