Customer Service Representative Senior

1 month ago

Montreal, Quebec, Canada MobileComm Professionals, Inc Full time

Job Title: Senior Customer Service Representative

Job Summary:

We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team at MobileComm Professionals, Inc. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients in a bilingual environment.

Key Responsibilities:

  • Act as the single point of contact for company-related incidents and emergencies
  • Closely collaborate with Corporate Emergency Coordinators, Investigators, and Physical Security Specialists
  • Manage and monitor the company's physical security systems (cameras and access control applications)
  • Offer services and support on behalf of other Corporate Security teams outside of regular business hours
  • Provide a valued service to our clients

Essential Abilities and Skills:

  • Ability to serve clients in a bilingual environment
  • Good communication skills, both verbal and written in French and English
  • Ability to work in a 24-hour, 7-day-a-week environment, with alternating shifts to respond to business and client needs
  • Great motivation and strong team spirit
  • Ability to face stressful, ambiguous, or unforeseen situations while identifying and treating priorities first
  • Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge
  • High level of moral responsibility in terms of professionalism and integrity towards the business
  • Excellent general knowledge of information technology systems and ability to work in a highly technological environment

Preferred Abilities and Skills:

  • Past experience within an emergency management, physical security, telecommunication, or access control environment
  • Good understanding of telecommunication networks and other general company functions
  • Post-secondary diploma in emergency management, security services, or telecommunications

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