Sales Support Coordinator

3 weeks ago

Chatham, Canada Corteva Agriscience Full time

The Role:

We care about you and we care that you're comfortable. While there's no place like home, Corteva comes close. Growing What Matters Starts With YOU

As the world's only major agriscience company completely dedicated to agriculture, we're building a culture that stays curious, thinks differently, acts boldly and takes a stand on what's right for our customers, our co-workers, our partners and our planet. We know we've got big challenges to solve - we hope you'll be part of the solution. Corteva Agriscience is seeking a talented and committed Sales Support Coordinator. At Corteva, you will help us grow what's next.

About the Role:

The Sales Support Specialist will ensure exemplary customer service and support is provided to sales representatives, and field sales employees. Serve as a systems expert and process owner ensuring effective implementation and execution of all Sales Support processes for assigned territories. This position will be virtual/home office.

What You'll Do:

  • Provide direction and communication to sales representatives and field sales staff for guidelines and deadlines. Maintain expert knowledge of systems and serve as an expert contact for specific needs related to Sales Support processes to ensure a high level of customer service and productivity. Proactively resolve issues. Respond timely and courteously to all inquiries from the field regarding supply chain processes.
  • Facilitate and co-ordinate two-way communication with Field Sales Team and Sales Reps through inbound/outbound calls and email/text.
  • Support and manage through segmented supply the allocations, cuts, substitutions and requests for all product lines at the package and treatment level. Co-ordinate and facilitate shipping through open communication of all product lines according to the targets. Co-ordinate and monitor in season movement of products and documentation.
  • Support and manage all functions, including and not limited to compliance, credit and financing, invoicing, commissions, program support, settlements and administration. Collect, review, verify accurate data and timeliness. Maintaining strong work ethics and work to instructions and delegation of authority.
  • Maintain expert knowledge of systems, Sales Support processes, to ensure a high level of customer service and productivity.
  • Work with all internal Pioneer systems.
  • Continue to develop professionally by remaining current with new technologies

Qualifications

Education:

  • Associate Diploma in Agriculture, Business or Accounting

What Skills You Need:

  • Two- three (2-3) years related experience in agriculture, sales, customer service, accounting, bookkeeping, credit administration, etc.
  • Will consider equivalent education and experience in lieu of the requirements listed above.
  • Strong customer service experience.
  • Demonstrated knowledge of agriculture. Ability to learn the seed and crop protection business as it relates to the support of the Sales Team.
  • PC experience with basic skills in different software applications (Excel, Word, PowerPoint, SAP).
  • Experience with basic accounting skills.
  • Demonstrated ability to prepare standard business correspondence and communicate policies and procedures in a positive manner.
  • Demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment.
  • Strong communication skills (including telephone, e-mail and presentations skills) and ability to communicate accurate information with diverse groups of people.
  • Demonstrated ability to recognize process improvement opportunities and effectively communicate and implement change.

What Makes You Stand Out:

  • Bachelor's Degree in agriculture or business
  • Bilingual in French and English

Benefits - How We'll Support You:

  • Numerous development opportunities offered to build your skills
  • Be part of a company with a higher purpose and contribute to making the world a better place
  • Health benefits for you and your family on your first day of employment
  • Four weeks of paid time off and paid holidays
  • Future planning with our competitive retirement savings plan and tuition

Corteva AgriscienceTM is an equal opportunity employer. We are committed to boldly embracing the power of inclusion, diversity, and equity to enrich the lives of our employees and strengthen the performance of our company, while advancing equity in agriculture. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. Discrimination, harassment and retaliation are inconsistent with our values and will not be tolerated. If you require a reasonable accommodation to search or apply for a position, please visit:

Accessibility Page for Contact Information

For US Applicants: See the 'Equal Employment Opportunity is the Law' poster

To all recruitment agencies: Corteva does not accept unsolicited third party resumes and is not responsible for any fees related to unsolicited resumes.


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