Sales Support Specialist

7 days ago

ChathamKent, Canada Corteva Full time

**Description**:
The **Sales Support Specialist** will ensure exemplary customer service and support is provided to sales representatives, and field sales employees. Serve as a systems expert and process owner ensuring effective implementation and execution of all Sales Support processes for assigned territories. This position will be virtual/home office.

**What You'll Do**:

- Provide direction and communication to sales representatives and field sales staff for guidelines and deadlines. Maintain expert knowledge of systems and serve as an expert contact for specific needs related to Sales Support processes to ensure a high level of customer service and productivity. Proactively resolve issues. Respond timely and courteously to all inquiries from the field regarding supply chain processes.
- Support and manage through segmented supply the allocations, cuts, substitutions and requests for all product lines at the package and treatment level. Co-ordinate and facilitate shipping through open communication of all product lines according to the targets. Co-ordinate and monitor in season movement of products and documentation.
- Support and manage all functions, including and not limited to compliance, credit and financing, invoicing, commissions, program support, settlements and administration. Collect, review, verify accurate data and timeliness. Maintaining strong work ethics and work to instructions and delegation of authority.
- Maintain expert knowledge of systems, Sales Support processes, to ensure a high level of customer service and productivity.
- Work with all internal systems.
- Continue to develop professionally by remaining current with new technologies.

**Qualifications**:** Education**:

- High school diploma/GED required, Associate diploma in Agriculture, Business or Accounting preferred.

**What Skills You Need**:

- Two
- three (2-3) years related experience in agriculture, sales, customer service, accounting, bookkeeping, credit administration, etc. (will consider equivalent education and experience in lieu of the requirements previously listed).
- Strong customer service experience.
- Demonstrated knowledge of agriculture. Ability to learn the seed and crop protection business as it relates to the support of the Sales Team.
- Experience with basic accounting skills.
- Demonstrated ability to prepare standard business correspondence and communicate policies and procedures in a positive manner.
- Demonstrated ability to effectively organize and prioritize workload and manage in a multi-task environment.
- Demonstrated ability to recognize process improvement opportunities and effectively communicate and implement change.
- Willing and able to work overtime/weekend work when needed through busy times of the year.
- No visa sponsorship offered for this role.

**What Makes You Stand Out**:

- Bachelor's Degree in agriculture or business
- Bilingual in French and English

**Benefits **- How We'll Support You: Hard Coded for all postings, except for Midland, MI positions. Please be sure to manually enter for Midland.
- Numerous development opportunities offered to build your skills
- Be part of a company with a higher purpose and contribute to making the world a better place
- Health benefits for you and your family on your first day of employment
- Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
- Excellent parental leave which includes a minimum of 16 weeks for mother and father
- Future planning with our competitive retirement savings plan and tuition reimbursement program

We seek applicants from all backgrounds to ensure we get the best, most creative talent on our team.

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