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Airport Customer Service Representative

3 months ago

Richmond, British Columbia, Canada AGI Canadian Company Full time
Job Title: Passenger Service Agent at AGI Canadian Company

Key Responsibilities:

  • Facilitate passenger check-in and manage baggage drop-off at designated areas
  • Address customer inquiries and resolve issues related to ticketing and baggage with professionalism
  • Provide accurate information regarding flight schedules, ticket prices, and other relevant inquiries
  • Make necessary announcements at the boarding gate and utilize the public address system
  • Coordinate with flight operations, ground handling teams, and airport service providers to ensure smooth flight movements

Required Qualifications:

  • Exhibit strong communication abilities with both passengers and colleagues
  • Possess proficient computer skills
  • Must be at least 18 years old and have a High School diploma, GED, or equivalent experience
  • Hold a valid driver's license with a clean driving record (if applicable)
  • Capable of passing a drug test and obtaining necessary airport security clearance

Physical Demands:

  • Ability to lift items weighing up to 70 pounds (32 kg) regularly
  • Must be able to stand, lift, bend, push, and pull for extended periods
  • Work in environments with high noise levels from aircraft and machinery
  • Willingness to work various shifts, including nights, weekends, and holidays

The Passenger Service Agent role at AGI Canadian Company provides a chance to thrive in a vibrant airport setting, emphasizing passenger service and safety. The ideal candidate will bring a positive attitude and commitment to ensuring an exceptional experience for travelers. AGI Canadian Company is committed to fostering a diverse and inclusive workplace, promoting equal employment opportunities without discrimination.