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Guest Experience and Boathouse Agent, Maligne Lake

1 month ago

Jasper Alberta TE, Yellowhead, Canada Pursuit Collection Full time
What will be your daily pursuit?: Bring your best in the delivery of an exceptional hospitality and sales experience to guests visiting Maligne Lake

What will your compensation be?: The starting salary for this position is $18.00 / hour + $0.50 / hour for every regular hour worked.

When does this adventure begin?: This position begins May 20 and runs until September 29 or October 13, 2025

What perks can you expect?:
  • Join an inclusive, global team and make life-long connections.
  • Enjoy free access to Pursuit attractions and 50% off for friends.
  • Get discounts on hotel stays, dining, and retail.
  • Access subsidized mental health and wellness resources.
What will you do in this job?:
  • Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Maligne Lake
  • Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site
  • Provide information and answer questions about general knowledge of the Maligne Valley and Jasper area
  • Check guests in as they arrive at the tour boat boarding area scanning all access tickets, coordinating guests for efficient and timely boarding and answering questions (this part of the role is outside)
  • Be first point of contact for any tour boarding issues including tour delays or cancellations, guests who have missed their tour or have not arrived and communicating effectively with tour directors and the guest services office/dispatch
  • Work closely with boat captain/guides as to loading/unloading of the tour boats
  • Maintain cleanliness of ticket and boarding areas
  • Be knowledgeable and proficient in the use of the point of sale, cash and credit transactions along with daily cash out procedures
  • Rent and outfit a fleet of canoes, kayaks and peddle boats, providing safety and operating instructions to guests
  • Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
  • Complete minor repairs as required to rental boats and equipment, reporting any larger issues to the fleet maintenance dept.
  • Other duties as assigned
What skills and experience do you need for this job?:
  • A passion for delivering a memorable experience to each guest is the most important aspect of this position
  • Strong communication skills, with an ability to proactively listen and be empathetic
  • Must get excited at the idea of living and working in a remote (yet very social) environment
  • Previous hospitality and cash handling experience an asset
  • Ability to think on the fly and outside the box to solve problems with a positive attitude
  • Second language is an asset
  • Mature, energetic, dependable and self-motivated
  • Enjoy working with a team in a busy, fast-paced environment
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
  • Must meet the organization grooming and appearance standards
  • To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
What will your work environment be like?:
  • Beautiful. You'll be work ing in the iconic, unforgettable and inspiring location . Regardless of what your role is with us, y ou'll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
  • Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
  • Independent. You'll spend your days in and around our amazing properties.
  • Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required

We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.