Service Writer

3 weeks ago

SaintGeorges Quebec, Beauce-Sartigan, Canada Brandt Tractor Ltd. Full time

Brandt is currently seeking a Service Writer for our St. Georges location. This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation. Duties and Responsibilities: - Fields internal and external customer inquiries to the Service Department - Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced - Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager - Maintains Service Department filing and records - Updates customer profiles using equipment, hours, or other information from the customer work orders - Maintains accessories and supplies and prepares replacement orders - May prepare Service Technician efficiency reports - May process warranty and/or product improvement claims including the computation of charges, submission and follow-up Required Skills: - Knowledge of office procedures - General understanding of mechanical/technical terms is preferred - Basic knowledge of accounting practices Required Experience: - Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions - High School Diploma or equivalent experience

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