Global Search Analyst, Ecommerce

4 weeks ago


Old Toronto Ontario, CA The Home Depot Full time
Global Search Analyst, Ecommerce Job At The Home Depot in Toronto, ONM3C 3N6

Position Overview:
The Global Search Analyst is responsible for analyzing data related to Ecommerce and On-Site Search with the goal of improving the findability experience for customers and stakeholders. Reporting to the Search Product team, the role involves analyzing large data sets and producing insights to support key business objectives, decision making, problem solving, statistical analysis, opportunity identification, and prioritization.
The individual will support Product, Merchandising, and other teams to provide insights that align with key business objectives. Core functions include deep dive analysis on big data sets, solving findability challenges, proactively identifying opportunities, answering stakeholder questions, and assessing the criticality and impact of issues. The individual will also work with other teams to implement solutions and will assess and report on impacts.
The ideal candidate has experience working with Ecommerce, enjoys working with data, is detail-oriented, understands business needs and goals, produces actionable business findings from data patterns, is eager to learn, and works well in a team environment.

Key Responsibilities:

  1. Analysis:
    Explore and analyze customer findability data to understand Search performance and customer interactions with Search.
  2. Proactively identify opportunities, challenges, and monitor shifting customer behavior data patterns.
  3. Translate large data sets into actionable business information using SQL and similar tools for decision making.
  4. Deep dive into large data sets such as product data, facet data, and related business data to assess current effectiveness and opportunities.
  5. Proactively explore and analyze customer behavior, Voice of Customer, and LTUA data to identify actionable items.
  1. Reporting:
    Create and share reports on Search performance and highlight key insights and unexpected data points.
  2. Collaborate with teams such as Analytics and Data Science to build new reports and analysis tools as needed.
  1. Team Support:
    Be an internal global on-site search optimization resource for Product, Merchandising, and related teams.
  2. Support non-Search stakeholders in solving business challenges within the scope of findability.
  3. Assist the Product team with analysis on Search data to support decision making for projects and new features.
  4. Assess solutions to identified findability problems in partnership with the wider Search team.
  5. Help business teams evaluate the criticality and impact of identified findability challenges and opportunities.
  6. Assess the potential impact and risks of creating new tuning rules, such as synonyms, redirects, and similar.
  7. Work with other teams to implement solutions outside of Product workflow, such as product or data optimization that can improve findability.
  8. Collaborate effectively with the wider team.
  1. Project Management:
    Document learnings and new analysis processes as they are created.
  2. Assist with testing new solutions as needed.
  3. Manage operational tasks with the goal of automating where possible.

Hybrid Work:
Remote work is available. Travel to the Toronto Store Support Location as needed, with a minimum of once monthly, and travel to local store or distribution centre locations as needed, with a minimum of twice yearly.

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