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Housekeeping Supervisor

1 month ago

Hamilton Ontario EH, Ontario, Canada Accor Hotels Full time
Company Description

Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotel’s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.


Job Description

  1. Maintains a presence as requested at hotel / department meetings and committees.

  2. Complies at all times with Accor standards and regulations to encourage safe and efficient hotel operations.

  3. Actively participates in daily briefing, daily warm up, and department meetings.

  4. Ensures Room Attendants are informed daily about VIPs, extras – priority in their section.

  5. Ensures checkout rooms are returned in a timely manner.

  6. Verifies rooms with Privacy Please indicators and coordinates make-up with Room Attendants.

  7. Assists with and leads Room Attendant, Turndown Attendant, and House Attendant with daily duties.

  8. Trains and coaches colleagues on expected standards of service.

  9. Conducts daily inspections of guestrooms and floors.

  10. Be knowledgeable on all current guest services and events in the hotel.

  11. Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the housekeeping team.

  12. Notifies Room Attendant/House Attendant of any deficiencies found and returns to correct when applicable. Re-inspects corrected room.

  13. Physically checks discrepant rooms to ascertain status. Confirms status of all rooms at end of day.

  14. Reports any damage, special cleaning, change of soft furnishings etc. to the Housekeeping Office on any issues in all areas of the hotel.

  15. Confirms that all daily duties are completed to standard by Room Attendants and House Attendant.

  16. Must be able to perform all Room Attendant and House Attendant duties.

  17. Works with all Housekeeping staff to maintain and improve guest service scores.

  18. Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.

  19. Ensures all Lost and Found items are sent to Housekeeping Office.

  20. Conducts proper handover daily at the end of each shift with the Shift in charge with the presence of the Junior Assistant Exec Hsk / Assistant Exec Hsk to keep seamless information flow.

  21. Assists with other responsibilities and duties in the absence of team members or other tasks assigned by the manager.

  22. Follows all policies and procedures ascertained by the hotel.


Qualifications

  1. Good English command.

  2. High school diploma preferred, or equivalent.

  3. Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment.

  4. Proven training skills.

  5. Experience with hotel Property Management System, especially Opera / QMS / etc.

  6. Strong organizational, supervisory, and communication skills.

  7. Must be able to convey information and ideas clearly.

  8. Must be able to evaluate and select among alternative courses of action quickly and accurately.

  9. Must work well in stressful, high-pressure situations.

  10. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

  11. Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

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