Merchandise Processing Manager

1 month ago

Hamilton Ontario EH, Ontario, Canada Accoravillage Full time
Merchandise Processing Manager - Hamilton, ON (Full Time)

Tuesday, August 6, 2024

About Us:

Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s newest and most unique shopping experience we offer new, like-new, and vintage items all under one roof. That means fantastic deals on brand names and designer fashions, and housewares

Duties and Responsibilities:

Leadership

  • Oversee the general operation of the processing department, make decisions and take reasonable action.
  • Responsible for the selection, screening, interviewing, hiring, and onboarding of all merchandise team members .
  • Train merchandise team members in the sorting, inspecting, grading and rolling of all merchandise – among other tasks.
  • Collaborate as an integral part of the management team by providing support, attending meetings, and sharing information.

Employee Relations

  • Provide direction to the merchandise processing team regarding company policies and procedures.
  • Recognize and report policy infractions to the General Manager and Human Resources. Conduct and participate in all performance management meetings.
  • Responsible for on-going performance assessment conversations against set goals.
  • Assist in the implementation of employee recognition programs and events.

Health and Safety

  • Confirm that the merchandise department is kept in an organized and clean manner in accordance to company housekeeping standards.
  • Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.
  • Provide a safe workplace by identifying and properly removing any hazards and reporting hazards to the General Manager and Joint Health and Safety Committee.
  • Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the General Manager and Human Resources.
  • Co-Chair of the Joint Health and Safety Committee.

Departmental Responsibilities

  • Regularly complete floor walks to determine priorities and delegate tasks to team members in morning meetings and throughout the day.
  • Coordinate the efforts of the merchandise processing team to ensure timely flow of merchandise to the sales floor- maintaining inventory levels.
  • Analyze and record daily merchandise processing data; including soft and hard pounds received and processed.
  • Communicate goals and target changes to merchandise team throughout the shift.
  • Plan, create and execute weekly schedules for the merchandise department.
  • Accurate and timely completion of administrative duties.
  • Direct the merchandise department in the preparation and execution of sale days.

Other Duties

  • Maintain professionalism while communicating with peers, managers, customers and clients.
  • Collaborate with store management to ensure operations and production work as a team toward the same goals - this may include sharing some responsibilities between the two departments.
  • Knowledge of proper procedure to open and close the store.
  • Troubleshoot technical difficulties with POS, pricing computer and other office equipment.
  • Perform additional job-related duties as requested by the General Manager.

Experience:

  • 4+ years of experience working in a retail warehouse environment.
  • 3+ years of managerial experience in a high volume fast-paced environment.
  • Previous work in a thrift retail environment is considered an asset.

Core Competencies:

  • Health and Safety Focused- Commitment to health and safety in the workplace, understanding Provincial Health and Safety guidelines and standards.
  • Reliability- Shows commitment, dependability and accountability in one's work, and follows through on all designated tasks and projects regardless of interruption.
  • Team Building- Work to develop, maintain, and promote positive working relationships within the Merchandise Processing department to promote inclusivity.
  • Drive for Results- Constantly re-assess department and store priorities while communicating and delegating accordingly to achieve the desired goals.
  • Communication- Be clear and articulate when speaking to a group or an individual; assuring that the intended message is fully comprehended.
  • Performance Management- Set clear expectations for job assignment and monitor employee’s performance; when giving feedback provide suggestions and coaching for future development.

Physical Requirements

  • Ability to stand and walk for the duration of shift.
  • Constant bending, reaching, and using hands for repetitive actions.
  • Lifting and carrying items up to 50lbs without assistance throughout shift.
  • Pushing and pulling merchandise containers on wheels weighing up to 500lbs.
  • Exposure to dust — all of designated shift.
  • Exposure to periodic temperature fluctuations and noise levels.
  • Work schedule hours may include evenings, weekends and holidays.
  • Interaction with customers, clients and the public at large.

Talize Inc. is an equal opportunity employer and is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require any type of accommodation, please let the hiring manager know, and we will work with you to meet your needs.

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