VP Enterprise Automation

1 month ago

London Ontario KZ, Middlesex, Canada Canada Life Full time

Permanent Full Time

-

We are looking for a Vice President, Enterprise Automation.

Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You'll be part of an organization that is embracing modern technology, innovation and agile ways of working.

Our Technology, Canada & Great-West Life Co, team is a strategic partner in our business - with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.

As Vice President, Enterprise Automation, you will drive the technology stack that will deliver automation for Canada and Life Co business functions through reduction of manual labour and supporting our back-office business processes. It will influence customer outcomes by partnering with the business on transformation initiatives i.e., lowering processing times, omni experience and automation.

As a strategic partner, you will have accountability for owning the common technical platforms like Contact Centre, Workflow, IDP and API for the Canada Life Co enterprise.

What you will do
  1. Act as a strategic advisor (problem solving, mentoring, and collaboration) to the Business Leads in the development of their IT strategy.
  2. Maintain pulse on emerging technologies, service provider options and competitor intelligence.
  3. Develop long-range plans & be accountable for the effective application of technology to support business strategy achievement.
  4. Champion the company's use of automation technology, for competitive advantage and customer experience. Provide support and ideas to the Business Leaders on how to accomplish this.
  5. Deliver a significant system modernization program to enable our automation roadmaps, migrating legacy back-office systems to target platforms.
  6. Lead the strategic long term and daily operations of technology with a strong focus on delivery excellence. Ensure the efficient and effective use of financial and people resources.
  7. Accountable to proactively work with internal clients and external customers to understand their needs and work to deliver creative solutions.
  8. Responsible for working with technology leaders to influence the evolution of practices, processes, methods, methodologies and standards so these are both customer oriented and technology oriented.
  9. Accountable to design, buy, or alter technology solutions and processes that help create a clear competitive advantage to the business unit or that supports the organization more broadly.
  10. Responsible for attracting, retaining and developing employees, and fostering a high-performance culture. Create a team environment that focuses on consistently delivering value, and influence this culture within the broader Technology team.
  11. Manage risk and compliance in accordance with Canadian and Global standards.
What you will bring
  1. 10+ years' experience as a technology leader and with either a business unit or a technology role.
  2. 5+ years in direct customer facing technology with extensive experience in automation.
  3. Experience in financial services, working in a regulated environment.
  4. Experience building and working in matrix and complex organizations. Demonstrated ability to influence teams where resources do not all report directly into the function.
  5. Experience in building multi geo teams and managing complex workforces to drive business results.
  6. Skilled leader with exceptional delivery excellence, communication abilities, collaboration and relationship building skills, establishing credibility, and fostering cross-functional relationships.
  7. Strong verbal and written communication skills and interpersonal skills needed to effectively build relationships and communicate with executives, internal stakeholders, and customers.
  8. Expert level of customer centric outward thinking skills, and continuous improvement mindset.
  9. Transformational leader with experience in driving significant change and modernization agenda.
  10. Proven Strategic thinking skills, with a long-term outlook and the ability to drive results to improve business unit performance and create a culture of accountability.
  11. Have a strong appreciation for the complex and ever-changing regulatory environment and the need to be ahead of regulations.
  12. Ability to attract, motivate and develop talent to build a strong team with a focus on delivery excellence, to meet strategic direction and tomorrow's needs.
  13. Expert level of technology, systems expertise, and project management experience.
  14. Ability to use knowledge of industry, business, and systems to solve business problems and maximize business performance.
  15. Operational risk expertise related to working in complex shared environments.
  16. Bachelor of Computer Science, Bachelor of Business Administration or related field(s).

Be your best at Canada Life - Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid

Requisition ID: 1652

Category: Digital Technology

Location: Toronto, ON London, ON Winnipeg, MB

Date: Aug 9, 2024

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