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Manager, Protection Plans

3 months ago

ON, Canada Toyota Full time

Manager, Protection Plans page is loaded Manager, Protection Plans Apply locations Toyota Credit Canada Inc - Head Office time type Full time posted on Posted 4 Days Ago job requisition id 10262769

Job Description

Manager, Protection Plans

About Toyota Financial Services

Toyota Financial Services (TFS) provides retail lending, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. The headquarters of TFS are in Markham, Ontario. TFS is a member of the Toyota Financial Services Corporation (TFSC), a wholly owned subsidiary of Toyota Motor Corporation in Japan.

What Sets Us Apart?

At Toyota Financial Services (TFS), you will help create best in class customer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement, and environmental responsibility.

TFS currently has an exciting permanent opportunity as a Manager, Protection Plans reporting to the Manager, Business Development and Strategy. The Manager, Protection Plans collaborates with stakeholders across the business and vendors to deliver innovative finance & insurance solutions that are customer centric, support our dealer partners and drive various growth opportunities. This role will reside in our Markham Head Office.

What you will be doing:

  • Develop the strategy, product development, implementation plans and processes to launch and continually enhance branded innovative finance and protection insurance (F&I) products and services which play an integral role in meeting sales, customer retention & profit targets.

  • Utilize project management, business process and change management disciplines for successful, on-budget, and on-time initiatives delivery.

  • Lead F&I project management initiatives with all internal and external stakeholders.

  • Develop and present business cases which include sales volume projections, budget plan, profitability, risk assessment, operational roadmap, etc. to senior management.

  • Recommend ways to improve business opportunities and profitability with a customer centric focus on growth and retention for TFS and our Distributor and Dealer partners.

  • Negotiate and manage external vendors to agreed contract obligations, SLAs, etc. This includes diverse services, i.e., administration, underwriting, actuarial, software, etc.

  • Work with our dealer services and operations departments to develop and administer business processes, gather insights, and identify new business opportunities.

  • Develop strong dealer and distributor relationships, gathering the voice of the dealer, customer, and market intelligence.

  • Stay abreast of industry trends, compliance, and regulatory requirements.

  • Develop sales training and marketing materials to support the field team and connected retail digital solutions.

  • Work with data management to develop product and service performance reports, visualizations, and dashboards, inclusive of sales, revenue, claims, etc. for multiple stakeholders.

  • Analyze data and develop reporting based on requests from the Executive team and business users using a consultative approach.

  • Collaborate with cross-functional teams to improve business process efficacy and efficiency.

What you bring:

  • A bachelor's degree in business or related discipline.

  • 5+ years of Insurance/debt waiver experience and automotive finance experience preferred.

  • Strong project and vendor/client management experience.

  • Outside-of-the-box thinking, ability to work both independently and collaboratively with a team-oriented approach, customer-centric focus and strong self-organization.

  • Strong understanding of auto protection programs, insurance and finance business processes and operations an asset.

  • Strong knowledge and experience using MS Excel, and a Business Intelligence tool such as Tableau or Power BI to analyze data and create reports

  • Strong written and verbal communication skills, presentation, interpersonal and business partnering skills.

  • Proven analytical problem-solving skills, critical thinking, and decision-making skills.

  • Proactive and innovative with a strong sense of ownership

What We’ll Bring:

  • A work environment built on teamwork, flexibility, and respect

  • Competitive salary including bonus

  • Health and dental benefits effective immediately.

  • Company pension plan with matched contribution

  • Associate vehicle discount program

  • Professional growth and development programs to help advance your career, as well as tuition reimbursement

  • Fitness reimbursement

  • Competitive time off benefits

  • Great company culture-Respect for people and continuous improvement is at our core

  • Hybrid work environment

What You Should Know:

At Toyota, our success begins and end with our people. We embrace diverse perspectives and value and unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard for race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

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