Agricultural & Farm, Account Manager, Commercial Lines
4 weeks ago
Business Line: Small-Market Commercial Lines
Hours Per Week: 35 (Full-Time)
Location: Ontario – Any, Hybrid
Job Duration: Full-Time, Permanent
About the Role
We’re looking for an Agricultural/Farm Insurance Account Manager to manage a book of business while developing and maintaining relationships with both client and carrier representatives. The successful Client Manager will also work with backend service teams and oversee the renewal process of existing business.
What You’ll Do
- Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc.
- Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client as to why the solution is the best fit.
- Gather underwriting information in preparation for renewal issuance and possible remarket.
- Network within the local community by attending industry events, training, etc.
- Be the lead in maintaining positive, long-term relationships with the clients, insurance carrier representatives and NFP staff.
What You Bring
- P&C Insurance License for the coverages being serviced (RIBO, AB Gen 1, etc.) is a must.
- Typically, more than 4 years of industry and product line experience – servicing, broking or underwriting.
- Strong knowledge of risks associated with Farm Business (livestock, equine, cash crops, statement values of properties, etc.) preferred.
- Extensive experience in the placement of multi-line coverage on Agricultural Insurance and supporting lines of business.
- Confident, poised and interactive - when client-facing communicates effectively, demonstrates emotional intelligence, and understands how to tailor responses in a variety of dynamic situations.
- Proven technical competency and creativity demonstrating excellence in developing and delivering innovative property and casualty solutions.
- Possess strong analytical and problem-solving skills.
- Excellent organizational skills with the ability to adjust to changing workload and priorities.
- Sharp attention to detail with excellent decision-making skills.
- Excellent computer skills expected and EPIC fluency an asset.
- Proficiency with Microsoft Office suite products – specifically Word, Excel and Outlook.
Who We Are
NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates. We’re a 6x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner.
What’s In It For You
NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind.
- Annual bonus plan for all employees.
- Matching RRSP plan of 5% of salary.
- Referral Commission Plan.
- Generous benefits plan including Health Care Spending Account starting on the first day of employment.
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career.
- Reimbursement of license fees and professional membership dues.
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration.
Our employees are the foundation of our success.
NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.
Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.
Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
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