Project Coordinator

4 weeks ago


Calgary Alberta DJ, CA Rise People Full time

Working under the direction of the Regional Team Lead and within the Project Management Team, the Customer Service Project Coordinator will deal with customer service tickets, process warranty claims, support building proposal packages, project planning, change management, project execution, completion, and post-sale follow-ups. The Project Coordinator / Inside Technical Sales role is considered an entry-level position into Project Management. The primary focus is to first develop knowledge of our services and products while also developing project management best practices, control room design, project knowledge, a basic understanding of internal processes, and pricing.

Key Responsibilities
  1. Handle client service tickets: initiate CS ticket, identify scope (some technical troubleshooting), process warranty, deficiency or quote, close ticket.
  2. Process parts orders.
  3. Support project tasks as directed by the Team Leader, Project Manager, and/or Regional Sales Manager.
  4. Support projects through the manufacturing lifecycle (i.e., change orders, project completion reports, lessons learned, as-built drawings, and any other clerical tasks as required).
  5. Take proposal drawings and prepare a formal customer-friendly quote.
  6. Able to read and interpret an RFP document.
  7. Evaluate customer technical requirements and translate them into a proposal package.
  8. Review customer orders and make necessary adjustments to internal documents before processing.
  9. Transfer project financials and any supporting documentation and updates as changes are required post-project sale.
  10. Provide administrative support for projects as required.
Education/Experience

Post-Secondary Education, preferably with a technical background in engineering or business.

1-3 years’ working experience.

Previous project coordination and B2B customer service experience is a strong asset.

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