National Service Operations Coordinator
4 weeks ago
National Service Operations Coordinator
Customer Service Division
Flynn Group of Companies
Location: Mississauga, ON
What We Offer:
- Competitive wages and benefits
- Structured bonus plan
- RRSP matching
- Company vehicle
- Great environment where our motto is “Flynn Family Winning Together”
- On-going career development courses and programs through our in-house Flynn University
A Day in the Life:
- Process and organize a high volume of reports
- Review and communicate with appropriate branch personnel regarding information required to compile customer reports, invoicing, and quotes
- Produce detailed written reports on our findings and recommendations and forward to customers
- Maintain and update customer database for each local branch
- Use of web-based technology to obtain our field service technicians’ data
- Respond to local branch inquiries in a timely, courteous, and professional manner
- Work closely with local branch personnel and departments to satisfy customer requirements
- When required, follow up on outstanding quotations with customers via telephone and emails
- Provide operational support to the local branches as it pertains to your role
- Other administrative duties as required by the team
What you bring:
- Ability to follow process-driven tasks with meticulous attention to detail and organizational skills
- Ability to follow specific processes
- Display excellent interpersonal and communication skills, both written and verbal essential
- Ability to multi-task and prioritize to meet pressing deadlines
- Ability to work independently, as well as in a team-based environment
- Ability to make decisions based on your training
- Ability to take initiative
- Proficient computer skills in Windows based software
- Advanced typing skills
- Strong organizational skills
- Ability to collaborate in team meetings
- Strong demand for the English language, both written and verbal
- Previous experience in a Customer Service role is considered an asset
- Previous experience in the roofing industry is considered an asset
- Advanced Microsoft Office skills (mainly Word and Outlook)
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