Service Operations Manager

1 month ago


Mississauga Ontario CW, Peel region, Canada Atlas Copco Airpower N.V. Full time

Find out what Atlas Copco is doing locally.

You may think you don’t already know us, but our paths have definitely crossed before From the water bottle in your hand to the lamp lighting up your room, and even the t-shirt on your back, chances are each of these items were created using one of Atlas Copco’s industry leading air compressors. That’s right, compressed air is EVERYWHERE, and we are thrilled to have customers across all industries; medical, textiles, pharmaceutical, food manufacturing and many more… in over 180 countries across the globe We like to think of ourselves as a Leader in the industry and encourage our employees to think the same

Your new role will be

As our newest Service Operations Manager, you will enjoy putting your well-developed leadership skills into practice as you support and manage our service department, made up of our Service Planners and Service Technicians. You will be responsible for meeting the Service Operations defined KPI’s within the organization’s policies and guidelines, maintaining customer satisfaction by ensuring the delivery of quality work on-time and on budget, and ensuring a safe and clean environment as per SHEQ policies and procedures.

This position is based in Mississauga, Ontario and requires presence in office.

The main activities you’ll take care of

  • Partnering with sales to grow and protect the service segment of the business, as well as monitoring and analyzing service metrics and key performance indicators (KPI's) that align with business objectives and service level agreements
  • Supporting the Service department in various areas, including recruitment, scheduling, performance management, employee relations and training & development, coaching and motivating direct subordinates
  • Working in close coordination with CTS service-sales staff for all Service Plan and Fixed Price repair work
  • Ensuring that shop and field work in progress is coordinated and completed in a structured manner and that service work is conducted consistently with manufacturer’s specifications and guidelines
  • Managing the annual department budget, reviewing associated costs and utilization and ensuring that spending aligns with set targets
  • Communicating and meeting with clients and key accounts throughout the service experience, responding to any customer escalations and following up on NPS survey results to maintain a high level of client satisfaction
  • Ensuring that service areas, parts inventory and storage areas are clean, organized and well maintained per health, safety and environmental standards

What you can expect from us

  • Base salary + 15% Performance Bonus
  • Car allowance or company vehicle + gas card
  • Health Care, Dental, Life & Disability plans, Virtual Medical Consultations
  • Defined Contribution Pension Plan
  • 3-weeks starting paid vacation, 5 sick days and 5 flex days per year
  • $600 subsidy towards physical wellness materials, at-home equipment, fitness memberships, etc.
  • 35-hour work week with flexible working hours and work-from-home flexibility
  • Total tuition reimbursement for courses related to employment
  • And much more…

What will help you succeed in your new role

  • Your previous experience managing or supervising a service team
  • Your proven ability to lead, build and support trustworthy and collaborative team relations
  • Your strong knowledge of Microsoft Office (Outlook, Excel, PowerPoint) and ability to use computers
  • Your strong organization skills partnered with a good level of resiliency in your day-to-day work
  • Your technical or university degree in an appropriate discipline, or technical knowledge gained from experience
  • Your excellent oral and written communication skills in English

Passionate people create exceptional things
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

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