Bilingual Disability Administrator II
1 day ago
Story Behind the Need
- Business Group: Day-to-day administrative tasks with a strong customer-driven focus. This team is on the front line, handling a high volume of customer interactions. They receive approximately 300 calls per week with a team of 5 members.
Candidate Value Proposition:
- The successful candidate will have the opportunity to work with a strong team and provide valuable assistance to members and clients.
Job Description:
Summary:
The main function of a Disability Administrator is to provide high-level administrative support by conducting research, handling information requests, and performing clerical functions.
Job Responsibilities:
- Supporting Disability Case Managers with various tasks.
- Providing front-line customer service via telephone.
- Managing administrative duties and following up with claimants for disability paperwork.
Typical Day in Role:
- Providing bilingual support for four phone lines.
- Setting up new claims and maintaining outstanding documents for the claims.
- Following up on outstanding documents for managers.
Candidate Requirements/Must Have Skills:
- Bilingual – fluent read/write/oral in French and English
- Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to keep information organized and confidential.
- Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.
Education/Experience:
- 1-4+ years’ experience in admin/customer service role
Education: High school diploma or GED required.
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