Bilingual Disability Administrator II

1 day ago


Toronto Ontario, Ontario, Canada Compunnel Inc. Full time

Story Behind the Need

  • Business Group: Day-to-day administrative tasks with a strong customer-driven focus. This team is on the front line, handling a high volume of customer interactions. They receive approximately 300 calls per week with a team of 5 members.


Candidate Value Proposition:

  • The successful candidate will have the opportunity to work with a strong team and provide valuable assistance to members and clients.


Job Description:


Summary:

The main function of a Disability Administrator is to provide high-level administrative support by conducting research, handling information requests, and performing clerical functions.


Job Responsibilities:

  • Supporting Disability Case Managers with various tasks.
  • Providing front-line customer service via telephone.
  • Managing administrative duties and following up with claimants for disability paperwork.


Typical Day in Role:

  • Providing bilingual support for four phone lines.
  • Setting up new claims and maintaining outstanding documents for the claims.
  • Following up on outstanding documents for managers.


Candidate Requirements/Must Have Skills:

  • Bilingual – fluent read/write/oral in French and English
  • Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to keep information organized and confidential.
  • Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.


Education/Experience:

  • 1-4+ years’ experience in admin/customer service role


Education: High school diploma or GED required.



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