Ophthalmic Clinical Training Specialist

7 days ago

Greater Toronto Area Canada, Ontario Salient Medical Solutions Full time

This is an ideal position for a Patient Educator, Patient Consultant, Clinic Manager or someone intimately familiar with IOL's and the operational flow of an ophthalmic clinic looking to capitalize on their knowledge of technology and best practices in the ophthalmology space to advise our RxSight customers on how best to integrate the world's best IOL into a functioning ophthalmic practice.


The Clinical Training Specialist & Account Manager for RxSight Light Adjustable Lens (LAL) is a hybrid role that combines the responsibilities of optimizing new and existing clinical workflows, driving product adoption, and providing in-depth clinical training and support. You will be a trusted advisor to Canadian RxSight customers, supporting them from the initial onboarding through post-adoption phases. In addition to traditional account management, you will train clinical staff and surgeons on the RxSight LAL technology, ensuring a seamless integration into the clinic environment.


Responsibilities:

Account Management & Customer Success

  • Work with new RxSight customers to ensure onboarding of technology optimizing RxSight usage;
  • Design and implement strategic and tactical plans to increase RxSight Customer penetration of RxSight technology;
  • Collaborate with customer marketing teams to develop programs for patient education and RxSight marketing efforts;
  • Drive increased adoption and utilization of RxSight technology within customer clinics by working with non-RxSight users to expand engagement;
  • Implement best practices for optimizing patient flow and clinic operations to enhance customer experience and efficiency;
  • Assist with publications and peer reviewed articles, as required;
  • This is an in-office position in North York, ON when not located at a customer clinic.


Clinical Training & Support

  • Train clinical staff and surgeons on the Light Adjustable Lens and Light Delivery Device (LDD);
  • Provide ongoing in-clinic support to ensure proper understanding and utilization of the RxSight LAL;
  • Actively support clinics with patient education, clinic flow optimization, and clinical troubleshooting;
  • Share knowledge of best practices and proven techniques to enhance clinical outcomes for new and existing customers;
  • Act as a clinical resource during onboarding and throughout the customer relationship to ensure customer success.


Qualifications

  • Bachelor’s degree in Marketing, Business Administration, or a relevant field preferred;
  • In-clinic experience with cataract surgery and intraocular lenses required;
  • A minimum of 3 years’ experience in the ophthalmic industry; experience with the Light Adjustable Lens is an asset;
  • Strong capacity to manage projects, with excellent leadership, negotiation, and communication skills;
  • French language skills are a strong asset;
  • Valid Driver's License and access to a personal vehicle;
  • Willingness and ability to travel extensively to support customers across Canada.


Salient Medical Solutions is a premier medical distribution company looking for people that have a need to be successful and are looking for compensation that matches their performance. We believe in high-performance selling and providing effective solutions for our clients and partners.

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