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Customer Care Representative
3 months ago
Act as part of a successful Call Centre by responding to customer requests and interfacing with field staff to ensure service is provided in a timely manner.
Responsibilities
- Receive calls from customers in need of service. Verify equipment and location and record information in dispatch system.
- Schedule and dispatch technicians to customers based on priority.
- Remain in constant communication with Field Supervisors and Technicians via radio and telephone.
- Assist customers with minor problem solutions.
- Input records of repairs, parts, type of service performed, distance traveled, and time required for each job.
- Receive and input all toner requests from customers.
- Support and maintain designated service areas.
- Liaise with sales, shipping and administrative staff.
- Must follow policies and procedures set forth by Konica Minolta Business Solutions.
- Perform other relevant duties as assigned by Management.
Qualifications
- Strong interpersonal and telephone communication skills.
- Ability to work under pressure.
- Above average keyboarding and PC skills.
- Ability to handle variables in standardized situations.
- Call Centre experience an asset.
About Konica Minolta Canada
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.
Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), and Instagram
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
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