Advisor, Human Rights, Workplace Harassment and Violence

Job Title: Advisor, Human Rights, Workplace Harassment and Violence

Location: Montréal, QC, CA

Employment Type: Full-Time

Job ID: 183590

Job Requisition Id: 183590

Business Function: Industrial Relations

Primary City: Montréal

Province: Quebec

Employment Status: Permanent

Language Requirement: Bilingual Imperative (BBBB)

Number of Vacancies: 1

Job Closing Date (MM/DD/YYYY): 08/24/2024

All qualified candidates will be considered; however, preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

The Advisor, Human Rights, Workplace Harassment and Violence (WHV) acts as the subject matter expert and provides advice to clients and business partners on the handling of complaints, ensuring compliance with the legislation, collective agreements, and applicable policies. The advisor liaises with external investigators and acts in negotiated settlements of Human Rights and Workplace Harassment and Violence complaints, analyzes statistics derived from these activities, and provides informed recommendations for resolution.

The Advisor undertakes accommodation requests, provides advice and guidance regarding grievances and other matters related to Human Rights and WHV that originate from employees, customers, and other sources. Acts as the liaison with the Canadian Human Rights Commission (CHRC), Employment and Social Development Canada (ESDC), and other external agencies. The Advisor may be called upon to carry out investigations and/or gather information in relation to situations of a delicate and sensitive nature and to write a report of conclusions and recommendations when necessary.

1. Acts as the Subject Matter Expert on Human Rights and WHV matters. Provides advice and guidance to Senior Management, Business Partners, Team Leads, and internal and external stakeholders.
2. Manages the resolution of complex and confidential complaints by ensuring that investigations are conducted in a fair and impartial manner. Gathers and analyzes evidence, documents findings, provides recommendations, and develops strategies in accordance with the practices and policies of the organization as well as the collective agreements in compliance with the legislative framework.
3. Reviews and analyzes investigation reports on Human Rights and WHV complaints and determines appropriate actions to take.
4. Partners and collaborates with Legal Affairs, Labour Relations, and other functions to undertake accommodation requests and provide advice and guidance regarding grievances and other matters related to Human Rights and WHV that originate from employees, customers, and other sources. Represents the Corporation in a variety of legal settings and provides testimony to support the outcome of the investigation (e.g., arbitration hearings, Canadian Human Rights Commission).
5. Keeps abreast of changes to legislation and regulation and remains informed of all policies, procedures, standards, and guidelines, as well as relevant collective agreements and industry best practices related to Human Rights and Workplace Harassment and Violence. Provides input on corporate policies and procedures to ensure compliance with the CHRC and ESDC requirements, as well as Canadian legislation and jurisprudence in the areas of Human Rights and WHV. Liaises with CHRC, Network of Corporate Human Rights Practitioners, ESDC, and other external agencies, organizations, committees, and associations.
6. Participates in the settlements of Human Rights complaints with the CHRC. Prepares required reports and corporate positions for submission to the CHRC.
7. Assesses Human Rights and WHV complaints at the investigation stage to identify suitable Investigators based on case specifics (i.e., relationship between parties, complexity, number of parties implicated, involvement of other dispute resolution processes, gender, language of request, etc.). Receives, prepares, and provides relevant information and documentation to the selected Investigator. Manages external investigation vendor activities, such as referrals, communications, and mandate.
8. Performs the effective reporting of WHV investigations received from our external investigators within the required deadlines and ensures the implementation of the necessary steps to ensure proper follow-up. Maintains detailed, confidential records of investigations and inquiries.
9. Collaborates with internal stakeholders to promote visibility and awareness of Human Rights and Workplace Harassment and Violence through various communications mediums. Contributes to the development of training and communication tools to support the requirements of internal/external audits and agreements.

Education:

• Post-secondary degree or diploma in Industrial Relations, Law, Human Rights, Dispute Resolution, or equivalent combination of education and experience.

Experience:

Two or more years’ experience in Human Rights, Complaint Investigation/Dispute Resolution, Labour Relations, or similar work experience. Knowledge and experience in investigation and alternative dispute resolution (ADR) principles for conflict resolution. Considerable knowledge of related legislation (Canada Labour Code-Occupational Health & Safety, Canadian Human Rights Code, and other applicable federal legislation), contractual obligations including administration of Collective Agreements, and industry best practices.

• Highly developed communication, presentation, and human relations skills with the ability to communicate persuasively and effectively at all organizational levels.
• Strong analytical skills and ability to exercise sound judgment.
• Ability to exercise discretion, remain impartial and work with autonomy.
• Influence/Negotiation skills.
• Information gathering abilities.

This position requires an intermediate level of bilingualism (French & English) both oral and written.

This position includes a mix of working from home and in office.

Safety Sensitive Positions: This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity: Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities, and visible minorities.

Conflict of Interest: The Conflict of Interest Policy prohibits employees from hiring, supervising, or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest regarding this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation: Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message: Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours:

Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination – We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.
Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride – We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values: Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country.”

TRUST: I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority. We do our best work when we trust each other. We value the trust Canadians have in us, and understand it is earned with every decision and interaction.

RESPECT: I understand respect is the foundation of a successful workplace. We respect each other as colleagues and treat each other as we would like to be treated. We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.

DELIVER: I challenge myself to safely deliver every day because what I do matters. We are a network of people, united by what we accomplish and deliver together. Delivering a stronger Canada for Canadians is at the heart of what we do.