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Customer Service Representative
2 months ago
Summary of Responsibilities:
- Receives incoming telephone calls and emails from customers and responds in a timely fashion to their requests for:
- placing orders
- quotations
- cross reference with competitors’ products
- expedite requests
- shipment details
- product literature and information
- resolution of shipment problems, pricing discrepancies, and quality issues
- Prepares sales orders and change orders in a timely, complete, and accurate manner and enters information into computer system
- Produces outstanding quotation and sample summaries
- Ensures that quotations are followed to their conclusion, maintains status and accuracy of quotes until completion
- Obtains pertinent information if quotations are unsuccessful to share
- Co-ordinates sales lead reporting with representatives
- When Material Control advises that incoming purchase order delivery will be late, advises customer of revised expected delivery date. Monitors delivery updates with Material Control and keeps customer informed.
- Requests costing information on large volume quotations from Material Control
- Initiates contact to customers soliciting orders on a proactive basis
- In response to customer requests, expedites purchases orders with Material Control
- In the event of quality issues, promptly engages with Material Control and Engineering to ensure that the problem is resolved. Keeps customer informed.
- Co-ordinates the return and/or replacement of goods as required.
- Maintains customer mail/e-mail lists and co-ordinates all mailings
- Answers incoming telephone calls to the company and directs as required
- Ensures that communication with customers, superiors and co-workers is courteous and business like
- Maintains good working relationships with Material Control and Engineering
- Other Customer Service duties, as assigned
Skills Required:
- Good verbal and written communication skills in English
- Pleasant and courteous telephone, email manner
- Good negotiation skills
- Strong organizational skills
- Proficiency in using MS office software, including Outlook, and Excel
Educational Requirements
- Community College Graduate
Experience Required:
- Two year’s prior experience in customer service
Job Type:
- Full Time, Contract
