Current jobs related to (Bilingual) Client Relationship Leader - Charlottetown Prince Edward Island CA, Queens - LifeWorks
-
PEI: Pet Groomer
1 month ago
Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full timePET GROOMER We value your experience and are currently offering a $1500 sign-on bonus OR a $1000 sign-on bonus with a brand new tool kit! ABOUT OUR SALONS: Let your creativity shine as an experienced Pet Groomer! In our Grooming Salon, youll have the opportunity to build personal relationships with your clients each time they visit and truly become a part of...
-
PEI: Pet Groomer Trainee
1 month ago
Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full timePET GROOMER TRAINEE YOUR GROOMING CAREER: Start your career in grooming as a Groomer Trainee! As a Groomer Trainee in our Grooming Salon, youll have the opportunity to build personal relationships with your clients each time they visit and truly become a part of their family. Youll get to know their pets styles and personalities to create a customized,...
-
Director, Payroll
1 month ago
Charlottetown, Prince Edward Island, C0A, Queens, Canada Medavie Blue Cross Full timeIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. As a national health solutions partner, we put people first in everything we do - and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career...
-
PEI: Pet Grooming Salon Manager
1 month ago
Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full timePET GROOMING SALON MANAGER We value your experience and are currently offering a $2000 sign-on bonus OR a $1500 sign-on bonus with a brand new tool kit! ABOUT OUR SALONS: When our pets inspire us to be to be more loving and caring individuals, its no surprise that our Grooming Salon Manager truly embodies those qualities. With your patience, guidance and...
-
PEI: Assistant Store Manager
1 month ago
Charlottetown, Prince Edward Island, C0A, Queens, Canada PetSmart Full timeASSISTANT STORE MANAGER ABOUT OUR STORE: PetSmart is a retailer unlike any other; we dont just sell products, we provide solutions that foster happy and healthy homes for pets and pet parents. Our Assistant Store Manager lead the operations through that lens and oversee all aspects of our retail storefrom head to tail! ABOUT OUR TEAMS: In a store as big as...
-
System Manager
1 week ago
Charlottetown, Prince Edward Island, Queens, Canada Health PEI Full timeThe Manager of System Utilization plays a pivotal role in supporting the Director of Patient Flow and System Utilization by optimizing the utilization of provincial systems and resources within the organization. This position is essential in ensuring the efficient operation of various systems and technologies, enhancing productivity, and maximizing...
-
Client Relationship Manager
2 months ago
Prince George, British Columbia, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor in our Personal and Commercial Banking division. As a Client Advisor, you will play a key role in building and maintaining strong relationships with our clients, providing them with exceptional service and advice to help them achieve their...
-
Client Relationship Manager
2 months ago
Prince George, British Columbia, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor in our Personal and Commercial Banking division. As a Client Advisor, you will play a key role in building and maintaining strong relationships with our clients, providing them with exceptional service and advice to help them achieve their...
-
Client Relationship Manager
3 weeks ago
Prince George, British Columbia, Canada Royal Bank of Canada Full timeJob SummaryWe are seeking a highly skilled and motivated Client Advisor to join our team at Royal Bank of Canada. As a Client Advisor, you will be responsible for providing exceptional client service and building strong relationships with our clients.Key ResponsibilitiesProactively engage with clients to understand their banking needs and provide...
-
Client Relationship Manager
2 months ago
Prince George, British Columbia, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at the Royal Bank of Canada. As a Client Advisor, you will play a critical role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesProactively engage with clients to understand their banking needs and provide personalized...
-
Client Relationship Manager
2 months ago
Prince George, British Columbia, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly skilled and motivated Client Advisor to join our team at the Royal Bank of Canada. As a Client Advisor, you will play a critical role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesProactively engage with clients to understand their banking needs and provide personalized...
-
Bilingual Account Associate
4 weeks ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly motivated and organized Bilingual Account Associate to join our Business Development team. As a key member of our team, you will work closely with Account Executives to achieve sales targets and strategic objectives for assigned accounts.Key Responsibilities:Collaborate with Account...
-
Bilingual Account Associate
4 weeks ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly motivated and organized Bilingual Account Associate to join our Business Development team. As a key member of our team, you will work closely with Account Executives to achieve sales targets and strategic objectives for assigned accounts.Key Responsibilities:Collaborate with Account...
-
Bilingual Account Associate
1 month ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly skilled Bilingual Account Associate to join our team. As a key member of our Business Development team, you will play a critical role in building and maintaining strong relationships with our clients and stakeholders.Key Responsibilities:Work collaboratively with Account Executives...
-
Bilingual Account Associate
1 month ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly skilled Bilingual Account Associate to join our team. As a key member of our Business Development team, you will play a critical role in building and maintaining strong relationships with our clients and stakeholders.Key Responsibilities:Work collaboratively with Account Executives...
-
Bilingual Account Associate
1 month ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly skilled Bilingual Account Associate to join our team. As a key member of our Business Development team, you will play a critical role in building and maintaining strong relationships with our clients and stakeholders.Key Responsibilities:Collaborate with Account Executives to meet...
-
Bilingual Account Associate
1 month ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly skilled Bilingual Account Associate to join our team. As a key member of our Business Development team, you will play a critical role in building and maintaining strong relationships with our clients and stakeholders.Key Responsibilities:Collaborate with Account Executives to meet...
-
Client Relationship Manager
2 months ago
Prince George, British Columbia, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor. As a Client Advisor, you will play a key role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesProactively engage with clients to understand their banking needs and provide personalized advice and...
-
Client Relationship Manager
2 months ago
Prince George, British Columbia, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly motivated and client-focused individual to join our team as a Client Advisor. As a Client Advisor, you will play a key role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesProactively engage with clients to understand their banking needs and provide personalized advice and...
-
Bilingual Account Associate
4 weeks ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly motivated and organized Bilingual Account Associate to join our Business Development team. As a key member of our team, you will work closely with Account Executives to achieve sales targets and strategic objectives for assigned accounts.Key Responsibilities:Collaborate with Account...
-
Bilingual Account Associate
4 weeks ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly motivated and organized Bilingual Account Associate to join our Business Development team. As a key member of our team, you will work closely with Account Executives to achieve sales targets and strategic objectives for assigned accounts.Key Responsibilities:Collaborate with Account...
-
Bilingual Account Associate
4 weeks ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeJob Title: Bilingual Account AssociateMedavie Blue Cross is seeking a highly motivated and organized Bilingual Account Associate to join our Business Development team. As a key member of our team, you will work closely with Account Executives to achieve sales targets and strategic objectives for assigned accounts.Key Responsibilities:Collaborate with Account...
-
(Bilingual) Customer Service Representative
5 months ago
Charlottetown, Canada Advantage Communications Full timeCAREER SUMMARY A Bilingual Customer Service Representative receives inbound phone calls from users in both French & English, to help them troubleshoot and resolve issues with their products and services. We provide paid training and consistent coaching once you've reached production to make you successful. We are always looking for tomorrow's leaders...
-
Bilingual Account Associate
3 weeks ago
Charlottetown, Prince Edward Island, Canada Medavie Blue Cross Full timeAbout Medavie Blue CrossMedavie Blue Cross is a leading health and wellness partner for individuals, employers, and governments across Canada. As a not-for-profit organization, we invest in communities to address pressing healthcare challenges. We're proud to be one of Canada's Most Admired Corporate Cultures, a Top 100 Employer, and Canada's Life & Health...
-
Client Service Coordinator
5 months ago
West Island, Canada MC RECRUTEMENT ET CONSULTATION Full time'Duties - Serve as the primary point of contact for clients, providing exceptional customer service and building strong relationships - Create Purchase orders, work orders, and schedule technicians - Review and monitor open work orders and communicate any discrepancy to the related department - Monitor stock levels and place orders as necessary - Collaborate...
-
Représentant du service à la clientèle bilingue
2 weeks ago
Charlottetown, Prince Edward Island, Canada HGS Full timeExpérience client exceptionnelleEn tant que représentant du service à la clientèle bilingue, vous aurez la responsabilité de fournir une expérience client exceptionnelle aux clients de HGS. Vous travaillerez dans un environnement collaboratif et engageant, où vous serez formé pour être un expert dans votre domaine.Compétences clésRésolution de...
(Bilingual) Client Relationship Leader
3 months ago
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The primary responsibility of the Client Relationship Leader is to drive successful outcomes/ROI for our large enterprise customers, with a focus on the delivery of Canadian Retirement and Benefits outsourcing solutions. In this role you will be instrumental in inspiring a customer-focused culture across the organization and will be a key contributor in driving our overall client retention and growth strategy. The Client Relationship Leader will help to ensure that clients are unlocking the true value of the TELUS Health suite of services and will be responsible for growing their portfolio by delivering sales against quarterly and annual targets that will be provided by their leadership team.
As a key leader of the business and our Customer Journey, you will help to define the Vision and Strategy for the Client Development organization and will drive company-wide processes for delighting our customers, measuring client satisfaction and relationship health, and identifying the levers that will drive sustainable growth.
Responsibilities include:
- Building and nurturing strong client relationships to develop a holistic and deep understanding of our clients’ immediate needs, strategic imperatives, current programs, operating environment, challenges/opportunities, and operational maturity
- Leading the post-sales orchestration of all companywide resources to deliver on contractual obligations
- Lead execution of Service Agreement
- Partner with Retirement and Benefits Operations leadership in the management of scope, ensuring TELUS Health teams meet and exceed service levels
- Sponsor and monitor project management activity, ensuring client and TELUS Health teams share a consistent view of the status of any project and/or the results being delivered
- Driving initiatives to deliver ROI and ensure profitability
- Ensuring reference ready relationship health status (e.g., Net Promoter Score)
- Carrying a quota for growth opportunities with assigned clients
- Upsell new products and services
- Cross sell new products
- Identifying risks and driving mitigation plans
- Drive client retention strategy, considering TELUS Health’s and client’s perspectives
- Drive contract renewal strategy, proactively managing contract renewal process
- Perform oversight on the services delivered, addressing issues as they arise
- Based on a deep understanding of industry trends, providing insights and the best methodologies for design, implementation, adoption, and migration of emerging solutions in the industry
- Coordinating alignment with internal stakeholders around Customer Success strategy and objectives
- Driving accountability for successful adoption and value realization for the products and services our customers have purchased and identifying new opportunities to expand relationships
- As a leader in the organization, championing various organizational initiatives as assigned and modeling TELUS Health’s core values
- Participating in other critical projects as required
Succeeding as a Client Relationship Leader will require the following core qualifications and skills:
- Bilingual fluency in French and English is required, including the ability to communicate effectively in both languages verbally and in writing
- Bachelor’s Degree or higher in relevant business or relevant operational experience
- 7-10 years of strategic client management experience
- 5-7+ years of progressive experience in multiple facets (e.g., operations, implementation, client management) of a benefits program delivery (Defined Contribution, Defined Benefits and H&W administration experience preferred)
- Proven ability to exercise sound judgment and strong problem-solving skills
- Proven analytical, research and problem-solving skills
- Demonstrated flexibility and ability to adapt to multiple responsibilities encompassing multiple areas within the organization
- Proven leadership and project management skills
- Knowledge of regulatory requirements and standards as they apply to Benefits, Pension and Retirement Plans
- Familiarity with contract management and negotiations an asset
- Availability to travel within Canada
- Leading individual business development activities throughout the sales cycle with prospective and existing clients and strategic partners across the globe
- Winning new business by participating in RFPs, extending existing account relationships into new geographies, and through direct sales approaches
- Developing strong relationships with key contacts within prospect organizations and leading brokers/ benefits consultants
- Building and nurturing relationships with new and existing clients, working closely with key individuals at multiple levels and functional areas, including the C-suite.
- Presenting at client events, finalist presentations and major industry conferences,
- Continuously refining the business development strategy for territory in line with the broader business development strategy
- Participating in regular Quarterly Business Reviews with your clients to validate strategy
