Administrative Support IV
4 hours ago
This Administrative Support IV is designated to support the Program Managers and the Care Managers of the Suburban Clinics. On occasion, this position will work flexibly to provide admin support coverage for the other administrative supports within the portfolio as required. This position is a highly important position and is expected to demonstrate supportive tone of empathy in approach to all staff. Therefore, it is important that the candidate have a working knowledge/awareness of the stressors of clients dealing with Addiction and Mental Health concerns. A professional ability to cope in a supportive manner while setting appropriate boundaries is integral to this position. The position requires strict adherence and sensitivity to confidentiality. The working environment is one of constant interruptions, short timelines, changing deadlines, which requires continual adjustments to the daily organization and prioritization of workload. Developing and supporting working relationships with AHS/Recovery Alberta staff, partners and other multiagency professionals is essential. Payroll required ensuring that employee pay data is captured in accordance with established policies, procedures and collective agreement provisions. Also includes photocopying, agendas, minutes, ordering supplies, book meeting rooms and other related tasks. The position will maintain reports on clinic operations and quality initiatives as well as data and statistical reports on the portfolio. Must have demonstrated interpersonal and conflict resolution skills. Must have the ability to organize and prioritize. Sound decision-making skills and the ability to make decisions on situations and act as a troubleshooter. Must be flexible and able to meet the demands of changing deadlines.
As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Some post-secondary education.
Computer Proficiency in Electronic Medical Records (EMR). Attention to detail and professional courteous prompt customer service. Demonstrated professional, courteous telephone skills required. Must have demonstrated interpersonal and conflict resolution skills. Must have the ability to organize and prioritize. Must be flexible and able to meet the demands of changing deadlines. Must be able to purposefully work with colleagues, partners, and clients to achieve shared goals. Inputs, updates and processes financial data for accounts payable/receivable. Prepares and submits documentation related to financial activities (e.g., expense claims, invoices). Completes the end-to-end process of quality assurance by managing date in a system or across multiple systems internal and external to the organization. Gathers, compiles and formats data or information, generates statistics, and prepares reports from information. Maintains and updates data that impacts system functionality (e.g., adding information to a table in a database).
Previous Addiction and Mental Health care setting experience preferred. Trained in Connect Care Preferred. Trained in transcriptions. ePeople payroll experience preferred. Responds to payroll inquiries and resolves discrepancies consistent with applicable processes, procedures and guidelines.
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