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Bilingual Client service
1 week ago
What is the scope of the project?
- To manages the delivery of new EFS products and services, support ongoing operations, and ensures that all systems and partner integrations are working seamlessly.
What are they going to accomplish on a high level?
- They are going to ensure the organization and its customers are ready for changes within their new features, systems, or processes.
- To ensure a smooth transition, this role involves a combination of project management, stakeholder communication, and possibly training or support
Day to day what are the responsibilities?
- Operational Support and Service Delivery: Assist in maintaining and enhancing the operational and service delivery model for Employee Financial Solutions, ensuring smooth functioning and customer satisfaction.
- Client Engagement and Product Improvement: Collaborate with clients and internal teams to identify opportunities for enhancing products and services, working closely with Development to address needs and participating in client review sessions.
- Implementation and Quality Assurance: Lead the implementation and setup of ADP's EVS solution to meet client requirements, ensuring quality delivery and adherence to business standards.
- Subject Matter Expertise and Client Support: Act as a subject matter expert within the business unit, providing guidance to improve client satisfaction and operational efficiency, and managing client accounts by supporting them with EFS products and services.
- Project Management and Organizational Readiness: Partner in the delivery of projects, providing input on project plans, rollout strategies, and key deliverables, while also managing production issues, participating in organizational readiness plans, and executing tasks outlined in project plans for successful delivery. Additionally, collaborate with internal and external stakeholders to review and update policies, Service Level Agreements, and procedures/systems, ensuring adherence to standards and advocating for necessary improvements.
Must-haves/key skills needed
- 2-5 years of experience in a client facing role
- 2 years of experience in a role implementing features, systems, or processes, on-boarding clients and assisting with post live support
- Bilingual (French)
Nice to have:
- BA degree preferred and/or equivalent experience and training
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