Cabin Environment Quality
18 hours ago
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Plan, organize, manage, and enhance Airport Customer Service functions for Cabin Environment Quality (cabin grooming).
Responsibilities:
- Effectively plan and delegate daily work assignments for the airports ground handling staff using airport automation tools.
- Work within a team to deploy unionized staff in a fast paced and dynamic airport environment. Effectively communicate to both internal and external stakeholders to achieve an excellence in customer service.
- Contribute to operational safety, a satisfying work environment, improved quality of service, and positive financial results for the station and the Corporation.
- Co-ordinate operational activities with Leads.
- Monitor deployment of staff in co-ordination with Resource Manager and Lead as well as responsibility for the effective management & deployment of facility and equipment resources.
- Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
- Assume local leadership, as assigned, for specific local initiatives for process & performance improvement.
- Report on audit performance (e.g. Investigate QA audit failures, initiate corrective action).
- Keep staff informed daily of operational requirements and changes.
- Understand, interpret, and communicate Key performance Indicators and associated station results, pertaining to operations, safety, and customer satisfaction.
- Responsible for individual Performance Management, identification of developmental needs and management of under-performance by coaching, counselling, and disciplining.
- Communicate policies, procedures, and changes to staff.
- Ensure Service Standards are practised consistently.
- Foster and maintain optimal Union relations and recognize the Union’s leadership.
- Participate in Management team decision making pertaining to station matters (e.g.: operations, labour relations, safety).
- Record information to measure the operational performance, including service and safety.
- Conduct various performance audits (e.g. QA pre-audits, security search audits).
- Responsible to co-ordinate with fellow CSM’s and Resource Managers at shift cross-over.
- Identify, recommend, and initiate enhancements and changes to processes and procedures to better support operational and service standards.
- Understand and communicate to staff information coming from various sources, such as Corporate, In-Flight Service, Marketing, Sales, to ensure potential impact to the operation is identified and acted upon.
Qualifications
- Excellent interpersonal and problem-solving skills.
- Recognized ability to work under pressure, handle stressful situations and maintain flexibility.
- Proven Leadership skills.
- Demonstrated interest and experience in serving the public.
- Strong commitment to teamwork.
- Excellent verbal and written communication skills.
- Ability to workday, evening, nights, and weekend shifts.
- Personal Computer skills a definite asset.
- Completion of a bachelor’s degree or academic equivalent is an asset.
- Possession of a valid Restricted Area Identity Card (RAIC) is required.
- Knowledge of airport processing and operations procedures an asset.
- Knowledge of Cabin Environment Quality standards and processes an asset.
- Traveling may be required at times.
- Bilingual (French and English) preferred.
Conditions of Employment:
-
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
-
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Reporting to the Manager, IFS Business Intelligence, this role focuses on fostering a data-driven culture, aligning data...
-
Corporate Quality Auditor
3 days ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Corporate Quality Audits, responsible for conducting quality & compliance audits on the operational...
-
Systems Configuration Manager
1 week ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The position of System Configuration Manager is responsible for ensuring proper and timely configuration of the airline’s...
-
In-Flight Service – Crew Scheduling
1 week ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeLocation: Montreal, QC, Canada (Onsite) Starting Salary: $23.16/hour Branch: Crew Planning, Scheduling and AdministrationCategory: Unionized (UNIFOR) Plus shift premium:Night shifts (between 22:45 and 07:15) - $1.00 per hour Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and...
-
Product Manager
1 week ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada seeks a highly motivated and dynamic technical Product Manager to join the Application Development and Maintenance...
-
PCO - Facility Project Specialist
2 days ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The PCO - Facility Projects Specialist position is part of the Facility Projects team, reporting to the Director, Facility...
-
Developer Digital Development
1 month ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Developer (Microsoft Power Apps), you will be responsible for designing, developing, testing, and...
-
Financial Services Analyst
1 month ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career...
-
Product Owner, Data Product
7 days ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Are you passionate about creating data products that deliver value to the business and the customers? If so, you might be the...
-
Accounts receivable manager
2 months ago
Dorval, Quebec, H0S, Montréal, Canada Fed Finance Full timeFounded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hello, I'm Hugo, Recruitment and Business Development Consultant at Fed...
-
Specialist, HR Data Operations
18 hours ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. These are exciting times for HR at Air Canada, with many major projects underway that will transform the company landscape....
-
Senior Financial Services Analyst
1 month ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career...
-
Administrative Operations Support Senior Coordinator
2 months ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeDescription Location: Montreal, QC, Canada (Onsite) Starting Salary: $27.91/hour Branch: Strategic Procurement & CRE Category: Unionized (IAMAW - Clerical) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by...
-
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeLocation: Montreal, QC, Canada (Onsite)Starting Salary: $27.91/hourBranch: Strategic Procurement & CRECategory: Unionized (IAMAW - Clerical) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse...
-
Analyst , Cargo AI Transformation
1 month ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada Cargo is seeking an Analyst, Cargo AI Transformation to help drive our data-driven initiatives. In...
-
Manager, IT
1 week ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, IT & Cyber GRC Policy and Regulatory, plays a crucial role in ensuring that Air Canada’s IT & Cyber operations...
-
Solution Architect Digital Platform
2 months ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeDescription Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Solution Architect at Air Canada, you will drive and support the evolution of the use of IT solutions...
-
Solution Architect Digital Platform
1 week ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Solution Architect at Air Canada, you will drive and support the evolution of the use of IT solutions within the...
-
Language Services and Programs Manager
1 week ago
Dorval, Quebec, H0S, Montréal, Canada Air Canada Full timeBeing part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Director, Official Languages, the Language Services and Programs Manager, will be responsible to monitor...
-
Quality Specialist
2 months ago
Longueuil, Quebec, H4H, Montréal, Canada Fed Manutech Full timeBonjour, je suis Rayan MERRIEN, Conseiller en recrutement FED ManuTech, spécialiste du recrutement temporaire et permanent pour les métiers de l'ingénierie, du génie et du manufacturier. Nous sommes des experts et parlons votre langage. Nous nous engageons à vos côtés pour vous accompagner tout au long de votre recherche d'emploi et à chaque...
