Language Services and Programs Manager

6 days ago

Dorval Quebec HS, Montréal, Canada Air Canada Full time

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Director, Official Languages, the Language Services and Programs Manager, will be responsible to monitor learning and testing gaps across the organization as it relates language and develop and deploy highly effective processes and multimodal learning programs to upskill the talent with languages knowledge and competencies.
The Language Services and Programs Manager will be responsible for contributing to the strategy and action plan for Language training and testing and implementing creative training modules and materials that aligned with the organization’s Linguistic goals.

Responsibilities:

  • Lead the gathering and translation of detailed business requirements from business to IT in order to implement new internal and employee-facing products for Languages team
  • Liaise with key stakeholders to prioritize and manage new digital initiatives, in alignment with corporate objectives
  • Build business relationships with key partners, both internally and externally, to implement innovative solutions that increase operational efficiencies, user experience, and accessibility
  • Build proof-of-concept apps using enterprise tools
  • Research and monitor technology or pedagogical advancements in the second language learning and EdTech industries to identify new business solutions
  • Represent Languages team at industry events
  • Guide the design of and communicate requirements for product increments on SharePoint, Saba, and other applications.
  • Collaborate with cross-functional teams, including HR Systems, UX/UI, Digital Enablement, Corporate Communications, Multimedia, and operations to deliver effective and consistent experiences
  • Perform project intake and develops necessary documentation (e.g., business requirements) to ensure alignment with Air Canada’s business and compliance requirements
  • Ensure that the team’s internal technological processes and services comply with community expectations and regulations for privacy, security, and pedagogical soundness.
  • Identify external trends and recognize best practices to increase bilingual capacity amongst the workforces.
  • Centralizing processes to develop learning material (e.g., scripts, text, graphics, audio, video, animation, gaming and multimedia) to increase Languages team system wide presence, in line with internal tone and style
  • Manage web content maintenance to ensure updated information and solutions are pushed out, ensuring users have the best available experience with resources and material
  • Provide 2nd tier support for Saba, eLang, as well as recommendations on process to capture new demands (e.g., new audience groups, new employee testing procedures)Participate in the evolution of the L&D design strategy by contributing ideas and suggesting improvements
  • Represent the business during the development life cycle and ongoing enhancements of key operational systems (ex. eLang) to ensure all necessary decisions are made; can make decisions or obtain sign off
  • Ensure high-quality rollouts by coordinating user acceptance testing and overseeing product implementations
  • Apply expertise in instructional design and adult learning principles to design, deliver, manage and evaluate learning and development programs using a variety of learning methods that appeal to various learning styles.

Qualifications

  • University degree in Education, Adult Education, social science or equivalent experience
  • 5-8 years of experience in learning and development
  • About 3-5 years of experience in language training-/testing-related product development
  • About 3-5 years of experience in digital technologies
  • 2+ years of experience in vendor/partner management
  • Experience in process and change management
  • Experience developing and executing learning strategies that meet department goals within budget and established timelines.
  • Excellent product management skills
  • Excellent problem-solving and collaboration skills, capable of liaising with stakeholders at various organizational levels
  • Must be available and willing to travel within Canada, when required

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

  • Air Canada Foundation Program Manager

    1 month ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada Foundation Program Manager Reporting to the Director of Community Engagement, the Air Canada...

  • Financial Services Manager

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career with Air...

  • Specialist, IT Service Management

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The IT Service Management team is responsible for several core operational process (Change Management, Problem Management,...

  • Accounts receivable manager

    2 months ago

    Dorval, Quebec, H0S, Montréal, Canada Fed Finance Full time

    Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career. Hello, I'm Hugo, Recruitment and Business Development Consultant at Fed...

  • Product Manager

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada seeks a highly motivated and dynamic technical Product Manager to join the Application Development and Maintenance...

  • Systems Configuration Manager

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The position of System Configuration Manager is responsible for ensuring proper and timely configuration of the airline’s...

  • In-Flight Service Business Intelligence Analyst

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.Reporting to the Manager, IFS Business Intelligence, this role focuses on fostering a data-driven culture, aligning data...

  • Manager, Human Ressources

    4 weeks ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Senior Director Human Resources, the Manager Human Resources will act as a business partner to...

  • Manager, IT

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Manager, IT & Cyber GRC Policy and Regulatory, plays a crucial role in ensuring that Air Canada’s IT & Cyber operations...

  • Financial Services Analyst

    1 month ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career...

  • In-Flight Service – Crew Scheduling

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Location: Montreal, QC, Canada (Onsite) Starting Salary: $23.16/hour Branch: Crew Planning, Scheduling and AdministrationCategory: Unionized (UNIFOR) Plus shift premium:Night shifts (between 22:45 and 07:15) - $1.00 per hour Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and...

  • Global Benefits Manager

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Director, Global Benefits this position will oversee the service delivery component of Global Benefits for...

  • Senior Financial Services Analyst

    1 month ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career...

  • Manager, Application Development and Maintenance

    4 weeks ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. We are looking for an experienced Manager to lead our Application Development and Maintenance team for our...

  • Corporate Quality Auditor

    2 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager, Corporate Quality Audits, responsible for conducting quality & compliance audits on the operational...

  • Facility Projects Manager

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. A vacancy exists within the Facility Projects group for a Facility Projects Manager with an architectural or interior design...

  • Manager, Cargo Science and Innovation

    1 month ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada Cargo is seeking a Manager, Cargo Science and Innovation to help drive our data-driven...

  • Solution Architect Digital Platform

    2 months ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Solution Architect at Air Canada, you will drive and support the evolution of the use of IT solutions...

  • Solution Architect Digital Platform

    6 days ago

    Dorval, Quebec, H0S, Montréal, Canada Air Canada Full time

    Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Solution Architect at Air Canada, you will drive and support the evolution of the use of IT solutions within the...

  • Flight Attendant

    5 months ago

    Dorval, Quebec, H0S, Montréal, Canada Air Creebec inc. Full time

    YOUR ROLEThe Flight Attendant provides a safe and efficient flights experience to Air Creebec passengers. He/she reports directly to the Chief Flight Attendant. DO YOU HAVE THE PROFILE?. You have High School diploma.. You have knowledge of the airline industry.. You are billingual (French and English) . The Cree language is an asset.. You possess excellent...