HR Operations Manager

Subsidiary: Colas Western Canada Inc.

As a Manager, HR Operations, in our HR leadership team your primary responsibility will be to ensure efficient, effective, and employee-focused HR support for Colas Western Canada Inc. (CWCI) operations. You will report to the Director, Human Resources (HRD) and work closely with the CWCI HR team to develop and implement strategic initiatives for the organization.

As an experienced HR professional, you will use your expertise to support a best-in-class HR Operations team that delivers best practice solutions. You will focus on labour relations strategies, performance and efficiency enhancement, succession mapping, leadership cultivation, compensation analysis, change management approaches, and fostering high engagement levels.

In this role you will be working closely with the human resources teams to develop and execute human resources strategies that foster organizational and people development. You will play a key role in shaping our company’s future, focusing on enhancing our organizational structure, culture, and workforce capabilities.

As part of the CWCI HR team, the incumbent is responsible for the support and deliverables related to human resources at the Corporate and Operational level. The key responsibilities of the HR Operations Manager include, but are not limited to:

• In partnership with HRD, design and implement comprehensive HR strategies and programs that encompass workforce planning, compensation planning, talent management, and employee and function development.
• Collaborating with the Employee Experience Manager will analyze HR metrics to identify areas of opportunities to implement strategic programs to enhance KPIs and overall employee engagement.
• Develop and implement strategies to foster a positive team culture, promote collaboration, and encourage effective communication among team members.
• Conduct regular function and business unit assessments and analyze data to identify areas for improvement and implement solutions to optimize performance.
• Work in conjunction with the broader Human Resources team to improve, develop, and implement effective programs and processes to retain, and develop employees in support of the organizational goals.
• Support HRD and HRBPs to align HR objectives with business strategies to add value, resulting in higher business performance and increased profits.
• Lead the development, maintenance, and effective deployment/communication of all human resource policies, procedures, and directives, facilitate employee engagement and development, and partner with local HRBPs to develop HR strategies that support the organization's objectives and promote a positive work environment.
• Supporting the HRD to analyze organizational design, develop high-performing teams, and increase cooperation, resulting in improved productivity and higher employee satisfaction.

• Will lead labour relations strategy for CWCI companies, with a focus on fostering positive relations with labour unions and be involved, as needed, in collective bargaining negotiations and grievances.
• Act as a partner to business leaders by providing knowledge of how to effectively manage labour relations issues, and provide advice on resolution.
• Responsible for providing leadership in the development and implementation of labour and employee relations strategies within their scope of responsibility and markets.
• Work closely with the business unit and senior management teams to provide value-added advice and guidance on employee relations and general human resources issues.
• Collaborate with the business to identify and prepare arguments to defend the company's position on LR issues.
• Develop and maintain proactive relationships with Union representatives and industry professionals in the field of labour and employee relations.
• Support the local business with the grievance and arbitration process as needed.

• With support from HRD will implement recruitment and onboarding strategies and processes for corporate CWCI talent acquisition.
• Collaborating with the Talent Engagement Partner, will lead the development of strategies for engagement with external partners aligned with CWCI strategic plan and local business units.
• Working with the Employee Experience Manager to develop strong engagement strategies using our systems (HRIS) to create a positive onboarding experience.

• A degree or diploma in Business Administration and/or a Human Resources related discipline.
• Human Resources designation (CPHR or equivalent) is preferred and considered a strong asset.
• Valid drivers’ license and car to effectively support the travel requirements of the job.

• 8+ years of HR experience in a generalist capacity with understanding of all HR fundamentals including employee life cycle, succession and workforce planning & talent management.
• 3+ years of HR leadership experience providing operational support to business leaders.
• Experience working in a unionized environment with strong labour relations experience in developing relationships with unions is required.
• Demonstrated and successful experience building awareness on key organizational issues and ability to present relevant solutions.

• CPHR designation a strong asset.

• Knowledge and experience with Labour relations, employment standards and human rights legislation.
• Demonstrated success in developing and implementing labour relations strategies.
• Experience with SAP SuccessFactors or similar HRIS considered strong asset.
• Advanced proficiency in HR software and Microsoft Office suite.
• Excellent communication, negotiation, and interpersonal skills, capable of working with diverse stakeholders.
• Expert problem-solving and analytical skills, with a strategic and proactive approach to HR challenges.
• Demonstrated success in developing and executing HR strategies and programs in a dynamic environment.
• Strong leadership and people management skills, with the ability to inspire and mentor a team.
• Strong ability to anticipate future changes or shifts in the environment due to internal or external dynamics and respond with effective action plans.
• Extensive and proven professional HRBP experience and deep understanding of all HR elements of the employee life cycle, preferably gained in a fast-paced, business of a similar scale and with demonstrated experience in a leadership role.
• Human-centered, with strong skills in partnership building, influencing, problem solving, and trust building to promote positive engagement with stakeholders.
• Demonstrated and successful experience building awareness on key organizational issues and ability to present relevant solutions; can advise senior management, departmental heads, staff members, and other stakeholders through a collaborative and shared decision-making process.
• Exhibits excellent judgement and can display impartiality and integrity in a demanding role.

• Ability to travel to various business units and corporate offices as required.
• Overtime as required.
• Use of Personal Protection Equipment if required.
• Must comply with the company’s drug and alcohol testing requirements.
• Manual dexterity required to use computer and peripherals.