Grocery Department Manager

Welcome to Amaranth where we're not just about providing stellar customer service – we're on a mission to craft an exceptional experience.

Imagine a community where local farmers and producers unite to bring wholesome, healthy food to our tables. As we expand in Alberta, Amaranth is thrilled to extend a warm welcome to new team members who share our fervor.

Joining the Amaranth community means embodying courtesy, friendliness, and efficiency. We don't just follow best practices; we set the standard. Every role contributes to maintaining a positive company image, ensuring that our customers and team members always leave with smiles. But it doesn't end there – our Team Members are versatile, ready to tackle any challenge inherent in the diverse range of responsibilities.

JOB DESCRIPTION

Job Title: Grocery Lead

Department: Grocery

Reports to: Store Manager, Category Grocery Manager

Direct Reports: Customer Service Associate, Grocery Clerk

Working Conditions: Retail Store environment where work and events can be varied or unpredictable; mainly standing/walking/lifting; offering service to the public.

Role: This position has the overall accountability to support store sales results, expense management, reduce shrink and damages by leading assigned areas that include the following; providing leadership and support to Grocery Department team members; receiving and verifying shipments primarily in Grocery and in other departments during peak times; picking transfers; purchasing for perishables and bread; stocking shelves, over stock and down stock rotation, posting invoices to database system; coolers and freezers; running inventory management reports; product merchandising; maintaining store cleanliness. This position also has direct accountability for performance results and acts as a role model on delivering positive associate and customer experience in the store.

Time Requirements:

• Full-time hourly position.
• Employees are entitled to a 30 minute scheduled unpaid meal break for all shifts 5 consecutive hours or longer.
• Must have a flexible working availability - willing to work days, evenings and weekends and assist with shift coverage as needed.

Duties and Responsibilities:

Customer Service and Teamwork

• Proactively engage customers to ensure unparalleled customer service ensuring we do everything we can to bring better health to our customers.
• Act as a role model to team members on how to deliver a positive customer service experience going above and beyond, one customer at a time.
• Respond to customer questions and provide assistance or when necessary employ the appropriate department representative to provide assistance.
• Assist customers with product inquiries, share product knowledge and take customers to the location of products directly.
• Efficiently and accurately process customer transactions through the use of applicable POS functions and carry-out customer purchases.
• Support the Store Manager in training team members on POS operations and ensuring Operating Procedures are being adhered to.
• Ensure new products and samples are delivered to the category manager grocery team.
• Communicate regularly with category grocery manager team by passing on new product requests, notes, team mentoring and best practices.

Leadership

• Lead by example in daily activities and strive to improve personal performance each and every day.
• Maintain a positive attitude and approach challenges in a proactive and problem solving manner.
• Communicate and execute action plans to team members including operations, category grocery manager, and store manager on upcoming projects, priorities, promotions or other store initiatives, and ensure duties such as stocking, down stocking, and stock rotation including freezer/coolers/bulk and shelves, are executed.
• Praise team members for duties well done, provide feedback for areas improvement.
• Ensure that Amaranth’s programs, policies and procedures are communicated and adhered to.
• Demonstrates and communicates Amaranth’s company values, leadership competencies, cultural factors and code of conduct.

Store Level Administration/Computers

• Keep Google Drive Organized and lead by example in appropriate usage of the Amaranth computer Systems.
• Adhering to best practices and policies in regards to Uploading/Downloading of documents, saving documents, saving in temp folders, Amaranth Files on Desktop, Naming Conventions, document creation.
• Category Manager grocery email to be addressed with tasks completed within 7 days of email being sent, and before the next weekly email. Communication to the CMG team is required for an extension after 7 days.

Receiving

• Physically receive and verify shipments; ensure accurate receiving of primarily grocery invoices within 24 hrs of arrival into the computer.
• Utilizing the Reports Master Schedule.
• Received stock is delivered on floor in a timely manner, placed accordingly, rotated by correct best before dates and rotated with down stock.

Credits

• Manage damaged or mis-shipped products in a timely manner by requesting and following up on credits on a consistent basis.

Special Orders

• Once a special order arrives in store, ensure the customer who placed the special order is contacted initially and weekly thereafter until the 4th week where appropriate action is taken if not picked up.
• Review invoices or check with the vendor directly if a special order is “no filled” and advise the customer of delay.
• Maintain “on-hold” status of items in the database system.

Inventory Management and Reports

• Ensure report schedules are adhered to and completed each week and follow up on any issues by either reconciling the concern or communicating to the Store Manager.
• Follow-up on emails regarding inter-store shipping issues.
• Ensure inventory levels recorded in the database system match the physical inventory on shelf and in back stock.
• Master File Report.
• Check receiving 2X per week.
• Unreceived report 1X per week and follow up for any greater than 3 days.
• OOS: check levels as per best practice and send question items to CMG.
• Discard Report review 1X per week.
• Price tags: OOS, back ordered, and coming soon. New product/vegan/keto local management (typically 30 days for new product, can have a running number and pull the oldest tag when new come in).
• Hole count.
• Negative inventory.
• Promotions to be removed.
• Manage inventory using the database system and maintain accurate shelf signage and pricing.

Transfers

• Respond to Pick Requests from other locations in an accurate and timely manner, maintaining an orderly transfer area.
• Process incoming transfers from other stores in an accurate and timely manner, following-up on errors with the appropriate location immediately.
• Distributing combined orders and working with the Category Manager to implement efficiencies.

Store Maintenance

• Utilizing the Today’s Team and Daily Cleaning Checklists, assist and direct team members to completion.
• Take note and communicate any supply, hardware, or malfunctioning equipment within the store to the Manager.
• Ensure backstock rooms, freezers, coolers and service areas are in a clean and organized condition.

Buying

• Perishable buying when needed will be split between the store manager and grocery lead. This includes following up on the unreceived purchase orders, managing maxes and placing orders on time.
• Ensure reducing out of stock items are minimal for all perishable items.

End Cap and Display Management

• Working with the Category Manager, ensure end caps are well stocked, managed, product rearranging, and changed over in a timely manner for sales and promotions.
• Setup and take down for endcaps and flyers.

Qualifications and Attributes:

• Excellent communication skills and willingness to work as part of a team.
• Have supervisory experience in a retail environment.
• Intermediate computer skills with an emphasis in database operation.
• Ability to follow instructions and procedures.
• Ability to work with a flexible attitude in a dynamic environment.
• Ability to think independently, prioritize, and complete projects in a timely manner.
• Excellent organization and interpersonal skills.
• Knowledge and interest in organic and natural foods industry is an asset.
• Food Handling Safety education and/or certificate is an asset.

Basic Physical Requirements:

• Stand for extended periods of time. Walk, bend and twist your body, reach above and below shoulders.
• Environmental exposure to extreme temperatures in coolers, freezers, and outdoors.
• Use of mops, brooms, cleaning products, knives, box cutters, carts, pallet jack, computers and printers.
• Use ladders of varying heights up to 12 feet.
• Ability to lift up to 50lbs maximum.
• Repetitive use of hands for grasping, pushing, pulling, and typing.
• Environmental exposure to extreme temperatures in coolers, freezers, and outdoors.

Incentives:

• Staff Discount of 30% off all regular priced Amaranth merchandise.
• Health First Product Discount – 40% off the regular price of all Health First products.
• Staff Purchase Credit of $3.00, for each shift worked. Please note that the staff purchase credit cannot be carried over to other shifts or accumulated.

Job Types: Full-time, Permanent

Pay: $20.00-$22.50 per hour

Expected hours: 30 – 40 per week

Benefits:

• On-site parking
• Paid time off
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Experience:

• Shipping & receiving: 1 year (required)
• Retail management: 1 year (required)

Work Location: In person