Technical Support Technician
4 weeks ago
SOMMAIRE DE L’EMPLOI
La personne titulaire assure le bon fonctionnement, l’entretien et la mise à jour des systèmes et des réseaux reliés aux technologies de l’information. Elle est responsable de l’entretien du matériel spécialisé dont les équipements d’urgence, la téléphonie, et les systèmes de communications.
RESPONSABILITÉS :
- Installe et configure les postes de travail et véhiculaires, assure le bon fonctionnement du réseau informatique, des serveurs, des postes de travail, des périphériques et des équipements spécialisés;
- Installe et fait la maintenance de tout équipement ou logiciels additionnels requis pour l’utilisation d’un poste de travail ou véhiculaires;
- Assure l’entretien correctif et préventif des différents systèmes et équipements et assure le suivi auprès des fournisseurs, le cas échéant;
- Fournit le soutien technique au niveau informatique et bureautique, met en place les mécanismes de sécurité des équipements informatiques et en assure le suivi;
- Maintient à jour l’inventaire des postes de travail, des équipements et des logiciels;
- Assiste son supérieur dans l’élaboration des devis techniques; participe aux discussions du développement des structures de communications, de téléphonie et d’informatique et à l’implantation des projets retenus;
- Propose des moyens pour minimiser les coûts inhérents à l’entretien des véhicules et des équipements; évalue les réparations et les besoins de remplacement des équipements;
- Assure le bon fonctionnement des équipements, fait ou fait faire leur entretien ou réparation.
**Cette description n’est pas limitative, elle contient les éléments principaux à accomplir. La personne peut être appelée à s’acquitter de toute autre tâche connexe demandée par son supérieur.
EXIGENCES :
- Diplôme d’études collégiales (DEC) en informatique ;
- Trois (3) à quatre (4) années d’expérience pertinente au poste ;
- Expérience des environnements Windows 10/11, Microsoft Office et téléphonique IP ;
- Expérience technique avec l’administration d’Active Directory et M365 (création/suppression de compte, profils, scripts, assignation de licence, groupes de sécurité et distribution) ;
- Expérience avec les outils de réseautique : LAN, WAN, VLAN, VPN, WIFI, DHCP, DNS ;
- Être apte à lire et parler l’anglais afin d’être en mesure d’entretenir une conversation ;
- Aptitude pour le travail technique et spécialisé comme décrit plus bas ;
- Aimer le travail d’équipe tout en étant autonome, méthodique et minutieux.
- Doit être disponible sur appel 1 semaine sur 2 pour le support d’urgence.
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