Pg Field Service Technician

6 months ago

Candiac, Canada Cummins Full time

Diagnoses and completes less complex repairs to generators and components at the customer’s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

**Skills**

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

**Education, Licenses, Certifications**

Apprentice Certified Power Generation/ Electrical Technician (preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Basic level field service work experience

Intermediate level knowledge of and/or experience with of power generation products

High Voltage/ Low Voltage experience

Customer service experience- Permis de conduire local valide- Diplôme en mécanique de véhicules lourds- Certification en électricité reconnue et actuelle

**Job** SERVICE

**Primary Location** Canada-Quebec-Montréal-Canada, QC, Candiac, Cummins Eastern Canada

**Job Type** Shop

**Recruitment Job Type** Technician

  • Pg Field Service Technician

    6 months ago

    Candiac, Canada Cummins Inc. Full time

    **PG FIELD SERVICE TECHNICIAN** **Description** Diagnoses and completes less complex repairs to generators and components at the customer’s site. Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and...

  • Pg Field Service Technician

    5 months ago

    Candiac, Canada Cummins Inc. Full time

    **PG FIELD SERVICE TECHNICIAN** **Description** Notre culture croit dans LE POUVOIR DE TON/VOTRE POTENTIEL. Nous offrons des opportunités mondiales pour développer votre carrière, faire de votre communauté un endroit meilleur et travailler avec les penseurs les plus innovants d’aujourd’hui pour résoudre les problèmes les plus difficiles du...

  • Field Service Technician

    6 months ago

    Candiac, Canada TMH-Div of Toromont Ind Ltd. Full time

    Our Field Service Technicians are responsible for supporting the customer out in the field or on site with superior service and product expertise to maintain extremely high standards that ensure repairs are completed in a timely manner with the utmost integrity. **As a Field Service Technician, YOU will experience**: - Working within one of the safest...

  • Thermal Power Plant Equipment Technician

    2 weeks ago

    Candiac, Quebec, Canada ADM Full time

    OverviewCandiac Facility is seeking a skilled Thermal Power Plant Equipment Technician to join their Maintenance team. This permanent full-time position requires the successful candidate to be available for service calls 1 week / 2.

  • Sterile Form Production Technician

    4 weeks ago

    Candiac, Quebec, Canada Pharmascience Full time

    Are you a skilled professional looking to make a difference in the pharmaceutical industry? Do you have a passion for sterile manufacturing and a desire to work in a fast-paced environment? Pharmascience is currently seeking a Sterile Form Production Technician to join our team.Key Responsibilities:Perform manufacturing and filling steps for injectable...

  • Industrial Equipment Technician

    1 week ago

    Candiac, Quebec, Canada ADM Full time

    Company OverviewAt Archer Daniels Midland (ADM), we are committed to unlocking the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow.We are a...

  • Director, Disability Management

    3 weeks ago

    Candiac, Canada Manulife Full time

    h3>Director, Information Security and Risk ManagementManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.This role offers the opportunity to lead our information security and risk management efforts as the Director of Information...

  • Opérateur de production, formes stériles

    6 months ago

    Candiac, Canada Pharmascience Full time

    Do you want to put your expertise to work for the greatest number of people? Do you want to make a difference by harnessing your talent in the service of human health? A healthier world starts with you! You’re the vital link between our drugs and our patients. Choosing Pharmascience is also about choosing you, because human health—including your...

  • Senior Machinery Maintenance Specialist

    2 weeks ago

    Candiac, Quebec, Canada Pharmascience Full time

    Job SummaryWe are seeking a highly skilled Mécanicien machines fixes, also known as a Critical Systems Maintenance Technician, to join our team at Pharmascience. This is a challenging and rewarding role that requires strong technical knowledge and excellent problem-solving skills.About the RoleThis position involves performing routine maintenance on various...

  • Maintenance Technician

    1 month ago

    Candiac, Quebec, Canada ADM Full time

    About the RoleThe Maintenance Mechanic will be responsible for ensuring all equipment is in good working condition, performing preventive maintenance, and providing breakdown support as needed. This role requires strong mechanical skills, knowledge of occupational health and public safety program standards, and the ability to work independently with minimal...

  • Senior Consultant, Authentication Services Specialist

    3 weeks ago

    Candiac, Quebec, Canada CIBC Full time

    About the RoleCIBC is seeking a Senior Consultant, Authentication Services to join our Identity and Access Services Management team within Information Security. As a key member of our team, you will play a critical role in ensuring the successful delivery of projects related to Identity and Access Management, specifically Risk-Based Authentication.Key...

  • Coordonnateur Service Client

    6 months ago

    Candiac, Canada Fenplast Division Boutiques Corporatives Full time

    **Description du poste** Sous la supervision du directeur du développement des boutiques corporatives, le coordonnateur se voit comme un agent de changement par l’organisation et le contrôle des différentes activités des opérations en vue d'atteindre les objectifs fixés. Voici les tâches spécifiques: - Supporter les boutiques par un travail...

  • Equipment Maintenance Technician

    2 weeks ago

    Candiac, Quebec, Canada ADM Full time

    Job SummaryWe are seeking a skilled Maintenance Mechanic to join our team at ADM in Candiac, Quebec. As a key member of our operations team, you will be responsible for maintaining all equipment in good working condition, providing preventive maintenance and breakdown support as needed.About the RoleYou will install and maintain machinery and equipment using...

  • Senior Consultant, Authentication Services

    2 months ago

    Candiac, Canada CIBC Full time

    CIBCBank on your terms with CIBC – whether it’s in person, over the phone or online, CIBC has you covered.We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at...

  • Senior Technical Services Project Manager

    4 weeks ago

    Candiac, Canada Geotab Full time

    h3>Senior Technical Services Project ManagerGeotab is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting...

  • Associate Director of Project Management Services

    3 weeks ago

    Candiac, Canada Guidehouse Full time

    h3>Associate Director, Cybersecurity & NERC ComplianceGuidehouse is the only scaled advisory consultancy in the world to fully integrate commercial and public or government businesses within each of our industry segments because complex problems require both perspectives to address and outwit.Job Family: Risk & Regulatory Compliance Consulting, Sales &...

  • Clerk

    5 months ago

    Candiac, Canada IGA Full time

    **Clerk**: Full-Time Number of hours per week : between 40and40 Shift : Day, Evening Availability : Anytime **Become a clerk!** Are you curious to learn more about food, are you motivated and resourceful? Are you the meticulous one in the family or the one who is always ready to help? Then this job should interest you! You've never worked in a...

  • Clerk

    6 months ago

    Candiac, Canada IGA Full time

    **Clerk**: Part-Time Number of hours per week : between 10 and 15 Shift : Day, Evening Availability : Anytime **Become a clerk!** Are you curious to learn more about food, are you motivated and resourceful? Are you the meticulous one in the family or the one who is always ready to help? Then this job should interest you! You've never worked in a...

  • Senior Cybercrime Investigator, Cyber

    2 weeks ago

    Candiac, Canada Scotiabank Full time

    Senior Cybercrime Investigator, Cyber & Security InvestigationsRequisition ID: 210368Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The role:Reporting to the Director of Cyber & Security Investigations, the Senior Cybercrime Investigator is a member of a team responsible for the ongoing management of...

  • A+ Dental Care: Dentist

    3 days ago

    Candiac, Canada Dentistecandiac Full time

    Dentist position available, number of hours to be discussed in order to evaluate your needs and those of the clinic. You’ll be able to give free rein to your professional passions because at the Centre de santé dentaire Candiac, all the latest technologies are at your service. A generalist clinic, we also offer Invisalign orthodontics, single and...