Site Support Technician
5 months ago
Job Description:
As a Site Support Technician, you will play a crucial role in ensuring the smooth operation of our clients' IT infrastructure. Your responsibilities will include, but are not limited to:
Site Support Includes:
1. **Hardware Troubleshooting**:
Identify and resolve hardware issues on end-user devices.
2. **IMAC Services**:
Coordinate and deliver Install, Move, Add/Change, De-Installation (IMAC) requests in collaboration with local support teams.
3. **Meeting Room AV Support**:
Provide hands and eyes support for Meeting Room AV troubleshooting and repair.
4. **AV Meeting Rooms**:
Perform break-fix support, troubleshooting, and repair for AV Meeting Rooms.
5. **Hands and Eyes Support**:
Assist with server reboots, network equipment issues, circuit downs, and swapping failed devices under remote supervision from Microsoft personnel.
6. **Webcast and Meeting Support**:
Attend and provide technical support at webcast events and meetings that require audiovisual or technical assistance.
7. **End User Training**:
Attend and support special end-user training and executive training sessions arranged by the client.
8. **Printer Consumables**:
Replace customer-provided printing consumables for network printers.
9. **IT Infrastructure Support**:
Occasionally assist with racking and stacking network gear, cabling up user ports, and hardware inventory verification.
10. **3rd Party Vendor Escort**:
Accompany 3rd party vendors as required.
11. **Desk Moves**:
Assist with desk moves, including checking connections for PC peripherals.
12. **IT Audits**:
Support ITM during IT audits onsite.
**Required Qualifications**:
- Experience in hardware troubleshooting and technical support.
- Knowledge of audiovisual systems and Meeting Room AV equipment.
- Ability to follow remote instructions for hands and eyes support.
- Strong technical aptitude and problem-solving skills.
- Excellent communication and interpersonal skills.
- Flexibility to travel as needed and work in various client locations.
- Basic toolkit including USB Console Cable, 128GB USB Stick, Phillips screwdriver, and Putty software.
**How to Apply**:
**Application Deadline**:
Urgent
Join us and be a part of our dedicated team that helps businesses thrive through reliable and efficient technical support
**Job Type**: Contract
Contract length: 12 months
**Salary**: $100.00-$200.00 per day
Work Location: In person
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