Technical Support Specialist

4 weeks ago

Old Toronto Ontario, CA Ataccama Full time

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data Quality Solutions, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Customer Focused

ONE Team

Candid and Caring

Do you like figuring out the best solutions to customer’s challenges? Do you have a passion for technology and solving technically complex issues? Interested in the data management field? You will be the first point of contact for our clients and will work across our internal support and product teams to ensure their success with, and enjoyment of, our products. If you have logical problem solving abilities, a can-do, helpful attitude, and are a life-long learner, join us

Ataccama Support is an international team of talented and friendly people located in Toronto, Prague, Sofia and Hanoi, who thrive in a fast-paced environment and are always willing to go the extra mile. Ataccama Service and Support is rated 4.5 out of 5 on Gartner Peer Insights Reviews, and we’re proud of what we do. Join Ataccama, the Leader in the 2024 Gartner Magic Quadrant for Augmented Data Quality Solutions for a 3rd consecutive time.

Responsibilities:
  • Assist Ataccama customers in solving technical issues.
  • Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets.
  • Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
  • Answer how-to questions, and suggest workarounds.
  • Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
  • Leverage the knowledge you gain and contribute to our documentation and knowledge base.
  • Analyze support requests and escalate product bugs to product management.
  • Work in close collaboration with a variety of teams within the company.
  • Manage your day and prioritize tasks on your own.
Is this you?
  • You have 2+ years of experience in a customer-facing technical role.
  • You have strong interpersonal and communication skills while working with customers and internal team members.
  • You have knowledge of SQL and relational databases, Linux shell commands.
  • Your English is excellent, both written and spoken.
  • You have algorithmic thinking and a troubleshooting mindset.
  • You have a strong sense of ownership and organizational skills.
  • You can work under pressure.
You are familiar with or willing to learn about these technologies:
  • General networking knowledge.
  • Integration with customer active directories.
  • XML, XSLT.
  • Any APIs (SOAP / REST / JSON).
Benefits:
  • Company laptop.
  • Company mobile phone.
  • Long-Term Incentive Program.
  • "Bring Your Friend" referral program.
  • 5 sick days, 2 personal days for each calendar year in addition to your vacation days.
  • Flexible working hours & hybrid work setup.
  • Annual package for mental health support.
  • Corporate discounts on travel, fitness, attractions, and shopping.
  • Health, vision, and dental benefits.
  • Conference tickets to the best industry events of the year.
  • Online courses & company access to Udemy to hone your skills.
  • Kitchen stocked with fresh fruit and juice, teas, and the best coffee.

While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.

Ataccama is proud to be an Equal Opportunity Employer. We know diversity fuels knowledge exchange, fosters innovation, and empowers us to grow and be better as a company and as humans. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

#J-18808-Ljbffr

  • Bilingual Lab Equipment Tech Support Specialist

    1 month ago

    Old Toronto, Ontario, CA KNG Technical Inc. Full time

    Featured Apply Location Type Direct Hire ID j-5589 MLT Core Lab Instrumentation Tech Support (Bilingual) Apply LOCATION Toronto, ON ID POSTED A leading Canadian company in the laboratory instrument and medical devices sector, focusing on hospitals and clinical labs, is seeking a Bilingual (French/English) Lab Equipment Tech Support Specialist....

  • Technical Support Specialist

    3 weeks ago

    Old Toronto, Ontario, CA Dentons Full time

    Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries.Dentons...

  • Technical Support Specialist

    1 month ago

    Old Toronto, Ontario, CA Aviron Full time

    Aviron, a standout Y-Combinator-backed company, transforms fitness through its innovative game-based workout equipment, pioneering the future of fitness entertainment. Y-Combinator, renowned for nurturing groundbreaking startups like Airbnb, Dropbox, and Instacart, has been instrumental in Aviron's journey. With an infusion of $23.5M USD in funding,...

  • Technical Support Specialist

    4 weeks ago

    Old Toronto, Ontario, CA Ataccama Full time

    We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data...

  • Technical Support Specialist Toronto, ON Tech Support

    1 month ago

    Old Toronto, Ontario, CA Aviron Full time

    Aviron, a standout Y-Combinator-backed company, transforms fitness through its innovative game-based workout equipment, pioneering the future of fitness entertainment. Y-Combinator, renowned for nurturing groundbreaking startups like Airbnb, Dropbox, and Instacart, has been instrumental in Aviron's journey. With an infusion of $23.5M USD in funding,...

  • Technical Analyst

    4 weeks ago

    Old Toronto, Ontario, CA Global Technical Talent Full time

    Technical Analyst Contract Duration: 5 months Pay rate: up to C$45 - 55/hr Summary Of Day-To-Day Responsibilities: Reviews, analyzes, and evaluates information technology systems operations. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs...

  • IT Support Specialist

    3 weeks ago

    Old Toronto, Ontario, CA FirstService Residential Full time

    IT Support Specialist FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our...

  • Technical Specialist

    4 weeks ago

    Old Toronto, Ontario, CA Uhnresearch Full time

    Job DescriptionThe Division of Genome Diagnostics within the UHN Laboratory Medicine Program seeks a Technical Specialist to join a new Innovation team that is leading deployment of clinical whole genome sequencing across our hospital. Reporting to Dr. Trevor Pugh, Director of Innovation, the successful candidate will be primarily responsible for deploying...

  • IBM Brand Technical Specialist

    4 weeks ago

    Old Toronto, Ontario, CA IBM Computing Full time

    IBM IBM Brand Technical Specialist - Power in Toronto , Ontario IntroductionBrand Technical Specialists (BTS) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a BTS you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights,...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, I3P, CA Idealogical Systems Inc. Full time

    WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE? You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. How do we ensure that smile? We are fun people. We are people who take pride in being themselves and are confident in the help we bring to...

  • Technical Sales Specialist, LSMS

    1 month ago

    Old Toronto, Ontario, CA Thermo Fisher Scientific Full time

    Work Schedule Standard (Mon-Fri)Environmental Conditions OfficeJob DescriptionPosition Summary:The LSMS Technical Sales Specialist (TSS) is a key commercial role within the Chromatography and Mass Spectrometry Division (CMD) of Thermo Fisher Scientific. This is a technology-focused role with the primary responsibility for selling and supporting all CM...

  • Sr Technical Support IT Analyst

    1 month ago

    Old Toronto, Ontario, CA CG Consulting Group Full time

    Senior IT Technical Support AnalystOur client is a Canadian leader in multi-unit residential rental apartments. They take pride in managing a portfolio of 260 properties across Canada. They are committed to fostering the long-term growth of employees, communities and the investments make for clients, creating value for people and places.This is a perm/FT...

  • Sr Technical Support IT Analyst

    3 weeks ago

    Old Toronto, Ontario, CA CG Consulting Group Full time

    Senior IT Technical Support AnalystOur client is a Canadian leader in multi-unit residential rental apartments. They take pride in managing a portfolio of 260 properties across Canada. They are committed to fostering the long-term growth of employees, communities, and the investments made for clients, creating value for people and places.This is a permanent,...

  • Systems Testing/QA Specialist

    4 weeks ago

    Old Toronto, Ontario, CA Global Technical Talent Full time

    Systems Testing/QA Specialist Pay range: C$350 - 400/hr Evaluation Criteria: Manual Testing Skills/Experience - 65% 5+ years experience developing Test Cases/Scripts and Data Requirements, develop test scenarios, and test cases for manual testing. 5+ years experience developing test cases/scripts as well as test data, ensuring all of the Business...

  • Technical Product Manager

    1 month ago

    Old Toronto, Ontario, CA Technical Concept GmbH Full time

    RBC is seeking a Technical Product Manager for their Self-Serve Data & Analytics team. The role involves driving the full lifecycle of self-serve data capabilities, bridging the gap between technical and business teams, and fostering alignment around key business needs. The successful candidate will contribute to improving decision-making driven by data and...

  • IS Support Specialist

    4 weeks ago

    Old Toronto, Ontario, CA Kaizen Lab Inc. Full time

    IS Support SpecialistOn sitePermanent, Full Time Level 5Purpose of Position:The IS Support Specialist will be a reference point for all IT-related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties. Responsibilities: • Provide hands-on technical support in...

  • Network & Support Specialist

    1 month ago

    Old Toronto, Ontario, CA Read Jones Christoffersen Ltd. Full time

    Specializing in structural engineering, building science, structural restoration, structural glass engineering, parking facility design, and building energy modelling, RJC Engineers (RJC) is one of Canada’s leading engineering firms. Recognized as an exceptional workplace, we mentor the next generation of Canada’s ‘best and brightest’ engineers and...

  • Technical Support Engineer

    1 month ago

    Old Toronto, Ontario, CA Rootly Full time

    About Rootly At Rootly, we are a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving...

  • Technical Support Analyst

    1 month ago

    Old Toronto, Ontario, CA Dream Unlimited Corp Full time

    Head Office - Toronto 8F Toronto, ON - Adelaide Street East 30 Adelaide St E, Suite 301 Toronto, ON M5C3H1, CAN Dream is looking for a Technical Support Analyst We’re looking for a Technical Support Analyst to join our Technical Services team. You and the rest of our Dream Technical Support team are responsible for providing front line support and...

  • Customer Support Specialist

    4 weeks ago

    Old Toronto, Ontario, CA OceanMD Full time

    Join us as we change healthcare for the better.OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers...