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Technical Support Specialist

3 months ago

Old Toronto Ontario, CA Ataccama Full time

We are Ataccama, and we are on a mission to empower organizations to maximize the transformative potential of data and AI. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant for Data Quality Solutions, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Aim High

Customer Focused

ONE Team

Candid and Caring

Challenging Fun

Do you like figuring out the best solutions to customer’s challenges? Do you have a passion for technology and solving technically complex issues? Interested in the data management field? You will be the first point of contact for our clients and will work across our internal support and product teams to ensure their success with, and enjoyment of, our products. If you have logical problem-solving abilities, a can-do, helpful attitude, and are a life-long learner, join us

Ataccama Support is an international team of talented and friendly people located in Toronto, Prague, Sofia and Hanoi, who thrive in a fast-paced environment and are always willing to go the extra mile. Ataccama Service and Support is rated 4.5 out of 5 on Gartner Peer Insights Reviews, and we’re proud of what we do. Join Ataccama, the Leader in the 2024 Gartner Magic Quadrant for Augmented Data Quality Solutions for a 3rd consecutive time.


Your challenge:
  • Assist Ataccama customers in solving technical issues.
  • Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets.
  • Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software.
  • Answer how-to questions, and suggest workarounds.
  • Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers.
  • Leverage the knowledge you gain and contribute to our documentation and knowledge base.
  • Analyze support requests and escalate product bugs to product management.
  • Work in close collaboration with a variety of teams within the company.
  • Manage your day and prioritize tasks on your own.
Is this you?
  • You have 2+ years of experience in a customer-facing technical role.
  • You have strong interpersonal and communication skills while working with customers and internal team members.
  • You have knowledge of SQL and relational databases, Linux shell commands.
  • Your English is excellent, both written and spoken.
  • You have algorithmic thinking and a troubleshooting mindset.
  • You have a strong sense of ownership and organizational skills.
  • You can work under pressure.
You are familiar with or willing to learn about these technologies:
  • General networking knowledge.
  • Integration with customer active directories.
  • XML, XSLT.
  • Any APIs (SOAP / REST / JSON).

Work equipment

- Company laptop

- Company mobile phone

Perks & Benefits

- Long-Term Incentive Program

- "Bring Your Friend" referral program

- 5 sick days, 2 personal days for each calendar year in addition to your vacation days

- Flexible working hours & hybrid work setup

- Annual package for mental health support

- Corporate discounts on travel, fitness, attractions, and shopping

- Health, vision, and dental benefits

- Conference tickets to the best industry events of the year

- Online courses & company access to Udemy to hone your skills

- Kitchen stocked with fresh fruit and juice, teas, and the best coffee

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