Bilingual Lab Equipment Tech Support Specialist

1 month ago


Old Toronto Ontario, CA KNG Technical Inc. Full time

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Location

Type Direct Hire

ID j-5589

MLT Core Lab Instrumentation Tech Support (Bilingual)

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LOCATION Toronto, ON

ID

POSTED

A leading Canadian company in the laboratory instrument and medical devices sector, focusing on hospitals and clinical labs, is seeking a Bilingual (French/English) Lab Equipment Tech Support Specialist. This person should be familiar with hospital lab clinical analytical instrumentation with technical support / customer service background . MLT or lab tech background preferred.

Location - Based in the GTA with local and country wide travel. WFH with ~ 25% travel to client sites.

RESPONSIBILITIES:

· Provide effective and timely customer support.

· Instruct customers on instrument operation, maintenance, and troubleshooting.

· Manage case activities, document cases, and ensure timely resolution.

· Collaborate with local sales representatives for customer updates.

· Manage expenses and provide holiday and on-call support as needed.

· Stay current with technical information and product updates.

REQUIREMENTS:

· Bilingual proficiency in English and French.

· Min 3 years' experience in a Canadian hospital core lab environment.

· Excellent problem-solving and critical thinking skills.

· Instrument technical support background.

· Willingness to travel 25% and work flexible hours, including weekends and holidays.

· Driver's License and Canadian passport.

· Enthusiastic and customer-focused attitude.

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