Bilingual Lab Equipment Tech Support Specialist
1 month ago
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Type Direct Hire
ID j-5589
MLT Core Lab Instrumentation Tech Support (Bilingual)
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LOCATION Toronto, ON
ID
POSTED
A leading Canadian company in the laboratory instrument and medical devices sector, focusing on hospitals and clinical labs, is seeking a Bilingual (French/English) Lab Equipment Tech Support Specialist. This person should be familiar with hospital lab clinical analytical instrumentation with technical support / customer service background . MLT or lab tech background preferred.
Location - Based in the GTA with local and country wide travel. WFH with ~ 25% travel to client sites.
RESPONSIBILITIES:
· Provide effective and timely customer support.
· Instruct customers on instrument operation, maintenance, and troubleshooting.
· Manage case activities, document cases, and ensure timely resolution.
· Collaborate with local sales representatives for customer updates.
· Manage expenses and provide holiday and on-call support as needed.
· Stay current with technical information and product updates.
REQUIREMENTS:
· Bilingual proficiency in English and French.
· Min 3 years' experience in a Canadian hospital core lab environment.
· Excellent problem-solving and critical thinking skills.
· Instrument technical support background.
· Willingness to travel 25% and work flexible hours, including weekends and holidays.
· Driver's License and Canadian passport.
· Enthusiastic and customer-focused attitude.
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