Team Lead

1 month ago

Windsor Ontario KU, CA Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Summary:
As a member of the store's Management Team, Frontend Team Lead/Supervisor contributes to the success of the store by communicating the business objectives of the store to his/her team. The Frontend Team Lead/Supervisor is responsible for managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. He/she ensures that the department team consistently meets performance expectations in terms of customer experience, sales growth, retail execution and profitability.

Main Responsibilities and Tasks:

  1. Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
  2. Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
  3. Leads by example and consistently delivers an excellent customer experience.
  4. Implements and follows store policies and procedures that deliver a high-quality customer experience.
  5. Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
  6. Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
  7. Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
  8. Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
  9. Assists in selecting and orientating new employees, store opening and closing responsibilities.
  10. Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
  11. Addresses issues and conflicts in a timely manner.

Requirements:

  1. Experience in retail sales, execution and operations.
  2. Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
  3. Ability to operate a cash register.
  4. Experience in a Canadian Tire store is considered an asset.
  5. Results-oriented individual who thrives on achieving challenging goals.
  6. Ability to serve customers in a professional manner and to inspire their confidence and trust.
  7. Ability to lead and manage a team to achieve common goals in a fast-paced environment.
  8. Effective written and oral communication skills.
  9. Ability to motivate and coach others as well as provide feedback.
  10. Ability to plan, organize, delegate and follow up on team's activities and projects.
  11. Ability to find solutions to problems and make decisions.
  12. Ability to multitask, adapt and cope with challenging situations.

More about the position:

Potential Career Opportunities:
Next levels: Frontend Manager, Dept. Manager

Physical Demands and Working Conditions:
Standing/walking for 8 hours. Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes:

  • Competitive compensation and benefit package
  • Potential for Profit Sharing
  • Employee Shopping Discounts
  • Flexible work hours
  • Learning and Development opportunities
  • Scholarships
  • Reward and Recognition Program
  • A culture of performance & accountability
  • A supportive and positive team environment

Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
Employment Verification

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Job Types: Full-time, Permanent

Benefits:

  • Flexible schedule
  • Store discount

Experience:

  • Retail Management: 1 year (preferred)
  • Customer service: 1 year (required)

Work Location: In person

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