Customer Service Lead

3 weeks ago

Windsor Ontario KU, CA Accoravillage Full time

Friday, August 23, 2024

Efficiency at Your Fingertips: Join Our Team with Our Stellar Customer Service Lead

This position is in-person at our WindsorTepperman’s location. Candidates should have strong organizational skills, excellent communication skills for interacting with customers effectively. Additionally, adaptability and problem-solving abilities help them navigate various challenges and contribute to a dynamic team environment.

Why Work For Us

  • We offer job stability like no one else, as we are a 99-year-old family-owned company.
  • We provide competitive wages and pension-matching program.
  • We offer a competitive annual incentive bonus and top it off with unbeatable staff discounts and other perks.
  • We have a comprehensive benefits package with extended health care, critical illness coverage & life insurance.

Who You Are

  • You are a dedicated customer service professional with a passion for delivering exceptional experiences. With a strong background in sales and credit transactions, you thrive in fast-paced environments where accuracy and efficiency are key. Your excellent communication skills allow you to connect with customers and colleagues alike, ensuring that all interactions are handled with care and professionalism. You take pride in your ability to problem-solve and provide tailored solutions, making you a trusted resource for customers and team members.
  • As a natural leader, you excel in guiding and supporting your team, especially during peak times. Your ability to multitask and stay organized allows you to manage various responsibilities seamlessly, from handling complex credit applications to assisting in the sales process. You are confident in your ability to meet and exceed key performance indicators, consistently driving results that align with the company’s goals. Your enthusiasm for promoting services like payment protection products demonstrates your commitment to enhancing the customer experience.
  • Your role as a Lead Customer Assistant is more than just a job; it’s an opportunity to make a meaningful impact on both the customer journey and the overall success of the store. Whether you’re opening or closing the store, assisting customers online, or managing administrative tasks, you approach each day with a proactive and positive attitude. Your dedication to continuous improvement and willingness to take on new challenges make you an invaluable asset to the team.

Overview:

Reporting to the Credit and Office Manager, the Customer Service Lead will primarily be responsible for acting as an informal leader and partner with the Sales team to accurately complete various credit and financing transactions. Lead Customer Assistants are responsible for the opening and closing of the store and promptly supporting customers with credit applications.

Reporting to the Credit and Office Manager, the Customer Service Lead is responsible for:

  • Delivering friendly, courteous and exceptional personalized customer service.
  • Ensuring that all point of sale and payment processes are handled accurately and efficiently.
  • Participate in the driving of results by meeting KPI’s.
  • Assisting in the sales process as an active participant.
  • Offer support and direction to Customer Assistant team during MOD shifts.
  • Promoting and selling Tepperman’s payment protection products and other services.
  • Assisting customers with complex problems and issue resolution.
  • Entering and filing detailed invoices/credit applications promptly and accurately.
  • Answer store telephone line, direct calls and handle customer concerns.
  • Supports management team and the head office with weekly administrative tasks.
  • Offers customer assistance through Tepperman's website chat function.
  • Supports with company banking procedures, as needed.
  • Operates as a "manager on duty" on occasion, and opens/ closes the Windsor location, as needed.

Qualifications

  • Consistent achievement of company and personal goals for sales and key performance measures.
  • Strong customer service and communication skills.
  • Demonstrated problem solving abilities.
  • Exceptional organizational skills.
  • High selling aptitude.

What Makes Us Different

At Tepperman’s we prioritize employee growth and development, offering opportunities for training and advancement within the organization. We foster a collaborative and inclusive work environment where all team members’ contributions are valued and recognized. Join us and be part of a team dedicated to excellence in financial services.

We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.

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