Cluster Sales and marketing Manager

1 month ago

Hamilton Ontario EH, Ontario, Canada Accor Hotels Full time
Cluster Sales and Marketing Manager

Region: MEA SPAC

Company Description

Join us at Accor, where life pulses with passion As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

Sales and Marketing Manager
Through your passion and motivation, you sell memorable experiences to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bonds with your guests.

What’s in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

  • Solicit group, transient and/or banquet business, and reach consistent achievement of sales objectives
  • Establish parameters, quotes and negotiate prices and seal contracts
  • Participate in tradeshows, conventions and promotional events
  • Maintain accounts, contact, activity and business details
  • Conduct daily briefing with department on current key activities
  • Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel
  • Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence
  • Determine the effectiveness of existing programs and develop new strategies
  • Manage/direct all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations department
  • Actively participate in sales presentations, property tours and customer meetings
  • Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

Qualifications

Your experience and skills include:

  • Relevant sales experience in hotels
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Highly responsible & reliable
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem-solving abilities
  • Prior experience working with Opera or a related system
  • Fluency in English; additional languages are a plus

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture. Note: Customization may be included for any specific local or legislative requirements, such as work permits.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Your mission will be to serve as the connection between Accor and our guests through: Responding to guests requests in an unscripted environment, where we are known as Heartists.

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