Sales and Marketing Cluster Manager

4 weeks ago

Hamilton, Ontario, Canada Accor Hotels Full time
Cluster Sales and Marketing Manager

Region: MEA SPAC

Company Overview

At Accor, we embody a culture driven by passion and innovation. As a leader in responsible hospitality, the Accor Group encompasses over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. Each brand possesses its unique identity, yet they all share a unified goal: to continually innovate and challenge conventional practices.

By becoming part of our organization, you will embrace the role of a Heartist, as hospitality is fundamentally a heartfelt endeavor. You will find yourself in a nurturing environment, surrounded by a team that encourages authenticity. This is a supportive space for personal growth, exploration of diverse roles, and pursuit of career advancements, whether within your hotel or across the globe.

We offer exclusive benefits tailored to the hospitality sector and beyond, alongside significant recognition for your daily contributions. Every action you take with us, regardless of your role, will carry profound meaning, creating lasting and impactful experiences for our guests, colleagues, and the planet.

Role Overview

As the Cluster Sales and Marketing Manager, your enthusiasm and drive will enable you to offer unforgettable experiences to guests visiting your property. You will possess a deep understanding of your establishment and foster strong relationships with guests.

Benefits:

  • Employee benefit card providing discounted rates at Accor properties worldwide
  • Access to learning programs through our Academies
  • Opportunities for talent development and career growth within your property and globally
  • Chance to contribute to our Corporate Social Responsibility initiatives, such as Planet 21

Key Responsibilities:

  • Attract group, transient, and/or banquet business while consistently achieving sales targets
  • Set parameters, provide quotes, negotiate pricing, and finalize contracts
  • Engage in tradeshows, conventions, and promotional events
  • Maintain comprehensive accounts, contacts, activities, and business details
  • Conduct daily briefings with departments regarding current key activities
  • Direct and oversee all group, transient, and catering/banquet sales efforts to maximize hotel revenue
  • Analyze competition, market trends, customer needs, and feedback to proactively adapt strategies
  • Assess the effectiveness of existing programs and devise new strategies
  • Manage all advertising, public relations, and promotional activities in collaboration with corporate marketing
  • Actively participate in sales presentations, property tours, and client meetings
  • Evaluate shifts in guest needs, guest demographics, and competitive landscape to recommend necessary product/service and operational adjustments

Qualifications:

Your qualifications and experience include:

  • Relevant sales experience within the hotel industry
  • Ability to prioritize guest needs while maintaining composure and courtesy
  • Highly responsible and dependable
  • Exceptional written and verbal communication skills
  • Strong interpersonal and problem-solving capabilities
  • Prior experience with Opera or similar systems
  • Fluency in English; proficiency in additional languages is advantageous

Team and Work Environment:

Introduce the team, property, or office culture in a way that reflects our values. Note: Customization may be included for any specific local or legislative requirements.

Diversity & Inclusion Commitment:

We are dedicated to fostering an inclusive workplace and aim to attract, recruit, and promote diverse talent.

Your mission will be to act as the bridge between Accor and our guests by responding to their requests in an unscripted environment, where we are recognized as Heartists.

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