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Operational Specialist

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Etobicoke Ontario, Toronto, Canada Kolonaki Group of Companies Full time
About Us: KOLONAKI Group of Companies is a leading importer and distributor of craft wines, beers, spirits, and premier foods and beverages in Toronto. We are dedicated to providing top-quality products and exceptional customer service. We are seeking a highly organized and experienced Office Operations Specialist to join our team. If you are a proactive problem-solver, detail-oriented, and possess excellent customer service skills, we want to hear from you
Job Responsibilities:
As our Office Operations Specialist, you will play a pivotal role in ensuring the smooth day-to-day functioning of our office and customer satisfaction. Your responsibilities will include:
Daily Office Functions: Oversee and manage daily office operations, including office supplies inventory, mail, and vendor relations.
Order Processing: Prepare online orders for shipping accurately and efficiently, ensuring orders are processed and shipped in a timely manner.
Customer Assistance: Assist customers with order taking, providing exceptional service and resolving any inquiries or issues promptly.
Administrative Tasks: Perform various administrative tasks, such as data entry, filing, and maintaining organized records.
Software Proficiency: Utilize Microsoft Office and QuickBooks to manage office-related tasks and financial records.
Amazon Experience: While not required, experience with Amazon seller accounts or operations will be considered a bonus.
Multilingual Skills: Must be proficient in Greek to communicate with Greek-speaking customers effectively.
Qualifications:
Minimum of three years of relevant experience in office operations and customer service roles.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and QuickBooks.
Experience with Amazon seller accounts is a bonus.
Strong organizational and problem-solving skills with excellent attention to detail.
Excellent written and verbal communication skills in both English and Greek.
Ability to work independently and as part of a collaborative team.
Benefits:
Competitive salary commensurate with experience.
Benefits package.
Opportunities for career growth and development.
A positive and inclusive work environment.
On-site training and ongoing support.