Boutique Coffee Specialist

7 months ago

Etobicoke, Canada Nestle Operational Services Worldwide SA Full time

REIMAGINE WHAT COFFEE CAN BE...

At **Nespresso**, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We **I**nspire, we **C**are, we **A**ct, and we i**N**novate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the **Nespresso** team And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

**Here’s why we think you should choose us**:

- Competitive wage + Quarterly bonus
- Free coffee machine + Monthly Nespresso credit
- Exclusive employee discounts
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage, Gender Affirmation Benefit and Health Spending Account)
- Lifestyle Spending Account
- Excellent training and development programs
- Growth opportunities
- Company matched pension plan
- Free unlimited coffee during working shifts
- And much more

**Position summary**

We are looking for a fulltime Coffee Specialist to join our team This role will be responsible for acting as an ambassador of the Nespresso brand while delivering exceptional customer service, driving sales and achieving sales targets.[BA1]

**A day in the life**
- Enthusiastically engaging in daily briefings in order to understand key objectives and meet deliverables;
- Engaging in coaching sessions with team leaders and actively pursuing opportunities to upsell, approach customers, reinforce our brand message, and meet both individual and store goals.
- Delivering the best customer experience by levering product knowledge and enthusiasm for the brand;
- Creating positive brand experience for all stakeholders;
- Promoting Nespresso’s sustainability mission by educating customers and prospects.

**What will make you successful**
- Passionate about coffee, sustainability, and eager to expand your knowledge of Nespresso coffees.
- 1-2 years of experience in a fast-paced retail/selling environment with a high volume of customers.
- Demonstrated excellence in sales and customer service
- Effective time management and interpersonal skills
- Bilingual French and English is an asset
- Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process._

**Nespresso Canada, a division of Nestlé Canada**

Driving Sales [BA1]

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