Vehicle Operations Specialist

7 months ago

Etobicoke, Canada Roam Full time

Role Summary: As a Vehicle Operations Specialist "VOS", you will be a key contributor to the success of our Delivery & Field Operations organization.

Are you looking for a job with some flexibility? Are you detail orientated, keep things clean, love to organize, love working in a values-based culture that encourages diversity? We are looking for diverse backgrounds such as experience in retail, warehousing, and service industries. The VOS works in coordination with several cross-functional teams to facilitate vehicle logistics activities, manage documentation, and provide our customers with an exceptional experience. We’re looking for someone who loves operational excellence, continuous improvement, teamwork, and has the desire to grow.

This role is a gateway to operations because you like to make things easier and faster for others. It's an exciting career as all companies need an expert in operations management where people solve problems collaboratively, are curious in nature and love to make sense of things.

**Responsibilities**:

- Receive, inspect and process incoming inventory, including completing paperwork
- Ensure quality standards through washing vehicles, detailing, and correction activities
- Maintain the delivery readiness of vehicles
- Conduct quality control process for delivery ready vehicles and manage the communication of defects to service department
- Responsible for organizing and maintaining secure key management for vehicle inventory
- Maintain inventory lot and ensure that there are safe and usable drive lanes in the lot at all times.
- Shuttling vehicles to/from secondary locations including customer and fleet vehicles
- Maintain adequate inventory of essential supplies
- Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier
- Conduct various weekly, monthly, quarterly audit process
- Work cross-functionally with proper communication and collaboratively with other teams onsite and remote
- Participates in workshops that improve quality and efficiency with guidance from leads/managers.
- Proficiency with computers and software including Microsoft Office, and internal business platforms
- Complete additional work and tasks as requested by the leadership team

Qualifications:

- 1+ years' of experience with operations, logistics, or lot management; previous EV or detailing experience valued
- Must be at least 23 years of age
- High School Diploma or GED required
- Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
- Working knowledge with computers and software including Microsoft Programs (Word, Excel, PowerPoint) with the ability to effectively navigate internal business platforms
- Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
- Ability to obtain and maintain local sales licenses if applicable in your state/province
- Adaptable to a fast-paced and constantly changing environment
- Ability to multitask and prioritize tasks based on level of importance and urgency
- Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics

**Working at Roam**

Here’s what we care about at Roam:

- **High integrity**: Be honest. Do what you say you’re going to do. Speak up when others won’t. Do the right thing.
- **Bias towards action**: Take action. Move fast. Get stuff done.
- **Extreme ownership**: Own everything in your world. Take responsibility for your actions and outcomes, and the actions and outcomes of those within your sphere of influence.
- **Seek truth**: Pursue the best ideas and solutions with an open mind. Use data to inform your perspective. Build up from a foundation of truth.
- **Be kind**: Help and support those around you. Put positive energy into the world.
- **Open, honest, and transparent communication**: Be direct with feedback in the spirit of helping others improve. Communicate issues and problems when you see them. Have the hard conversations. Praise teammates when they deserve it.

**Diversity at Roam**

The Roam team is diverse in background, race, age, sexuality, ethnicity, gender identity, perspectives and ideas. We care about performance, contribution a

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