Head of Professional Services
4 weeks ago
Our client is looking for a Head of Professional Services to manage a team of 3 (soon to be 4). They're a software company in the Field Management industry.
Location: Montreal, QC
Compensation: CAD 140k OTE (120 base + 20 bonus)
Bonus:
- Based on new recurring revenue (50%)
- Based on Professional Services billing (50%)
Responsibilities:
- Presales
- Implementation
- Customer Satisfaction (CSAT)
- Support
Team Management:
- Currently: 3 direct reports
- End of year: 4 direct reports
Project Management:
- Directly manage key projects
- Focus on post-sales assurance
- Average Contract Size: USD $30k - $50k
Experience:
- Strong project management in SaaS
- Technical orientation (experience with APIs or Web services)
- Team management and leadership skills
- Ability to foster communication and collaboration
- Hands-on mentality suited to a small team
Language: Fluent in English, great plus if EN+FR bilingual
Administrative:
- Office Presence: 3 days per week (close to a metro station)
If you feel like you don't meet all of the requirements for this role, we encourage you to apply anyway. We know the confidence gap and imposter syndrome can get in the way of meeting incredible candidates, and don't want it to get in the way of meeting you.
Talk soon
✌️
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