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Catastrophe Residential Field Claims Specialist

2 months ago

Markham Ontario IP, CA TD Full time

Lieu de travail:

Canada

Horaire:

35

Secteur d’activité:

TD Assurance

Détails de la rémunération :
Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat, nous vous encourageons à avoir une conversation franche avec un membre de notre équipe des RH et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.

Description du poste:

TD Insurance is part of TD Bank Financial Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Details

If you’re a compassionate and thorough professional with strong analytical skills, we want you to join our team.

We’re there for our customers, in their communities, immediately following a Residential claim loss to ensure their urgent needs are met. As a Field Advisor you’ll provide advice and support to our customers and ensure they feel taken care of in their time of need.

What You'll Do

No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care. As a valued member of our National Catastrophe Claims Team your work will involve a range of complexity and may include the following accountabilities:

Make an Impact:

  • Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
  • Reconcile contractor estimates from new and preferred vendors to ensure appropriate settlements are reached for the damages sustained in a catastrophic event
  • Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
  • Inspect insured dwellings and complete a comprehensive scope of repair, documenting and estimating anticipated repair costs.

Experience Growth:

  • Research complicated coverage scenarios and apply this knowledge to your customer claim files
  • Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables

Cultivate our Culture of Care:

  • Travel to the site of a Catastrophe within Canada as part of our field response
  • Consider every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
  • Provide direct supervision of clients by communicating clear claims processing requirements, maintaining detailed claims notes and delivering timely progress updates
  • Participate fully as a member of the team and contribute to a positive work environment

Job Requirements

What You Need to Succeed

  • 3-5 or more years of claims adjusting experience, specifically in residential insurance
  • A solid understanding of building repair techniques and requirements to produce estimates on structures up to, or sometimes exceeding, $200,000
  • Sound knowledge of both Xactimate and the use of Xactanalysis
  • You have completed HAAG certification (reviewer or inspector) or a equivalent course.
  • Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
  • Proven ability to negotiate win/win outcomes when reasonably possible
  • Demonstrated clear and professional communication skills, both written and verbal, and a well-practiced active listener
  • Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
  • A valid driver's license with a clean driving record
  • Available to travel nationally with limited notice to support communities and customers impacted by catastrophe/weather events
  • Ability to work weekends, evenings and overtime as required to meet the needs of our customers
  • Demonstrated support for process improvements; can embrace frequent change and thrive in a dynamic work environment
  • Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and or other relevant continuing education are preferred
  • Provincial claims licensing may be required
  • Bilingual (English and French) written and verbal skills are required for Quebec-based applicants and may be required for Atlantic-based applicants

À propos de nous
En tant que partie intégrante du Groupe Banque TD, l’une des institutions financières les plus importantes du Canada, nous prenons soin des familles canadiennes en leur permettant d’obtenir facilement les meilleurs conseils, une protection et un soutien hors pair lorsqu’elles en ont besoin, en tout temps.

TD Assurance offre une vaste gamme de produits, y compris les assurances générales et Vie et Santé. Plus de quatre millions de clients nous font confiance.

En tant que plus important assureur offrant des produits destinés directement aux consommateurs au Canada, nous innovons sans cesse et offrons des possibilités de carrière passionnantes et gratifiantes à notre personnel dans l’ensemble du pays.

Notre programme de rémunération globale
Notre programme de rémunération globale reflète les investissements que nous faisons pour aider nos collègues et leur famille à atteindre leurs objectifs en matière de bien-être mental, physique et financier. La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien-être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. En savoir plus

Renseignements supplémentaires :
Nous sommes ravis que vous envisagiez une carrière à la TD. Sachez que nous avons à cœur d’aider nos collègues à réussir dans leur vie tant personnelle que professionnelle. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.

Veuillez noter que ce poste est assujetti à la réglementation provinciale en matière d’emploi. Il est essentiel de mentionner que chaque province et territoire du Canada peut avoir sa propre réglementation et ses propres exigences.


Perfectionnement des collègues
Un cheminement professionnel particulier vous intéresse ou vous cherchez à acquérir certaines compétences? Nous tenons à vous mettre sur la voie de la réussite. Vous aurez des conversations régulières sur le développement de carrière, le perfectionnement et le rendement avec votre gestionnaire. Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Que vous ayez à cœur d’aider les clients et souhaitiez élargir votre expérience ou que vous préfériez coacher et inspirer vos collègues, sachez que la TD propose un grand nombre de cheminements professionnels et qu’elle s’engage à vous aider à relever les occasions qui vont dans le sens de vos objectifs.

Formation et intégration
Nous tenons à nous assurer que vous disposez des outils et ressources nécessaires pour réussir à votre nouveau poste. Dans cette optique, nous organiserons des séances d’intégration et de formation.

Processus d’entrevue
Nous communiquerons avec les candidats sélectionnés pour planifier une entrevue. Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

Mesures d’adaptation
L’accessibilité est importante pour nous. N’hésitez pas à nous faire part de toute mesure d’adaptation (salles de réunion accessibles, sous-titres pour les entrevues virtuelles, etc.) dont vous pourriez avoir besoin pour participer sans entraves au processus d’entrevue.

Nous avons hâte d’avoir de vos nouvelles

Exigences linguistiques:

N/A.