Catastrophe Residential Field Claims Specialist
2 weeks ago
About the Role
Sécurité Nationale Compagnie d'Assurance is seeking a highly skilled and compassionate Field Claims Specialist to join our National Catastrophe Claims Team. As a key member of our team, you will play a critical role in providing exceptional customer service and ensuring that our customers receive fair and equitable claim settlements.
Key Responsibilities
- Gather, organize, and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims.
- Reconcile contractor estimates from new and preferred vendors to ensure appropriate settlements are reached for the damages sustained in a catastrophic event.
- Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
- Inspect insured dwellings and complete a comprehensive scope of repair, documenting and estimating anticipated repair costs.
Requirements
- 3-5 or more years of claims adjusting experience, specifically in residential insurance.
- A solid understanding of building repair techniques and requirements to produce estimates on structures up to, or sometimes exceeding, $200,000.
- Sound knowledge of both Xactimate and the use of Xactanalysis.
- HAAG certification (reviewer or inspector) or an equivalent course.
- Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
- Proven ability to negotiate win/win outcomes when reasonably possible.
- Demonstrated clear and professional communication skills, both written and verbal, and a well-practiced active listener.
- Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
- A valid driver's license with a clean driving record.
- Available to travel nationally with limited notice to support communities and customers impacted by catastrophe/weather events.
- Ability to work weekends, evenings, and overtime as required to meet the needs of our customers.
- Demonstrated support for process improvements; can embrace frequent change and thrive in a dynamic work environment.
- Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred.
- Provincial claims licensing may be required.
- Bilingual (English and French) written and verbal skills are required for Quebec-based applicants and may be required for Atlantic-based applicants.
About Sécurité Nationale Compagnie d'Assurance
As part of TD Bank Group, one of Canada's largest financial institutions, at Sécurité Nationale Compagnie d'Assurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you.
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