Catastrophe Residential Field Claims Specialist

4 weeks ago

Markham, Ontario, Canada Sécurité Nationale Compagnie d'Assurance Full time

About the Role

We are seeking a highly skilled and experienced Field Claims Specialist to join our National Catastrophe Claims Team. As a Field Claims Specialist, you will be responsible for providing advice and support to our customers and ensuring they feel taken care of in their time of need.

Key Responsibilities

  • Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
  • Reconcile contractor estimates from new and preferred vendors to ensure appropriate settlements are reached for the damages sustained in a catastrophic event
  • Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
  • Inspect insured dwellings and complete a comprehensive scope of repair, documenting and estimating anticipated repair costs

Requirements

  • 3-5 or more years of claims adjusting experience, specifically in residential insurance
  • A solid understanding of building repair techniques and requirements to produce estimates on structures up to, or sometimes exceeding, $200,000
  • Sound knowledge of both Xactimate and the use of Xactanalysis
  • HAAG certification (reviewer or inspector) or equivalent course
  • Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
  • Proven ability to negotiate win/win outcomes when reasonably possible
  • Demonstrated clear and professional communication skills, both written and verbal, and a well-practiced active listener
  • Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
  • A valid driver's license with a clean driving record
  • Available to travel nationally with limited notice to support communities and customers impacted by catastrophe/weather events
  • Ability to work weekends, evenings and overtime as required to meet the needs of our customers
  • Demonstrated support for process improvements; can embrace frequent change and thrive in a dynamic work environment
  • Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred
  • Provincial claims licensing may be required
  • Bilingual (English and French) written and verbal skills are required for Quebec-based applicants and may be required for Atlantic-based applicants

About Us

At Sécurité Nationale Compagnie d'Assurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

We offer a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

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